Customer Service & Logistics Specialist

That Sales Company; Sydney; Presencial; AUD 43.000 - 61.000; Jornada completa

Descripción de la vacante

Synergie Australia in Campbelltown seeks an Associate Representative to handle customer inquiries, process orders, and support logistics to ensure accurate, timely service.

You will coordinate with internal teams and external partners, maintain records, resolve issues, and contribute to shipping, invoicing, and customer follow-up.

The role requires strong Excel skills, basic SQL/ERP familiarity, and the ability to work in a fast-paced environment while upholding compliance.

Formación

• Proficiency in English and MS Office tools.
• Strong analytical and data management skills.
• Advanced Excel skills (Pivot Tables, Power Query, XLOOKUP).
• Knowledge of Power BI and Tableau for reporting.
• SQL for data extraction, validation, and analysis.
• Experience with ERP systems (e.g., SAP) is an advantage.

Responsabilidades

• Handle incoming calls and emails from customers, processing orders and requests accurately.
• Maintain customer service and logistics registers, ensuring timely updates.
• Build customer loyalty through professional and courteous service.
• Collaborate with internal teams, including sales and finance, to address customer needs.
• Conduct shipping and invoicing tasks in the inventory management system.
• Provide administrative support and manage customer records effectively.

Conocimientos

English language

Data management

Excel expertise

Data visualization

PowerPoint

SQL basics

Herramientas

Power BI

Tableau

SQL

SAP

Descripción del empleo

Synergie Australia in Campbelltown seeks an Associate Representative to handle customer inquiries, process orders, and support logistics to ensure accurate, timely service.

You will coordinate with internal teams and external partners, maintain records, resolve issues, and contribute to shipping, invoicing, and customer follow-up.

The role requires strong Excel skills, basic SQL/ERP familiarity, and the ability to work in a fast-paced environment while upholding compliance.