Logistics Customer Support Specialist

Border Express Pty Ltd; Sydney; On-site; AUD 52,000 - 70,000; Full time

Job summary

Border Express in Sydney's Wetherill Park branch is seeking an experienced Customer Service Officer to manage inquiries across email, phone, webforms and chats, delivering timely, accurate responses.

You will work within multiple software systems, escalate where needed, and liaise with internal and external stakeholders to maintain high service levels; full-time permanent role with growth opportunities.

Qualifications

• Demonstrated ability to assist customers with queries in a timely and efficient manner.
• Excellent telephone manner and clear communication.
• Ability to learn and work within multiple software systems and multitask.
• Experience in transport, logistics or high-volume customer service desirable.
• Strong written, verbal and listening skills essential.
• Ability to build positive professional relationships with customers.

Responsibilities

• Actioning customer inquiries promptly and responding with professionalism across email, webforms, chats and phone calls.
• Providing a high level of service and communication to key internal and external stakeholders.
• Raising queries in the internal ticketing system and conducting investigations for timely responses.

Skills

Telephone skills

Multitasking

Software systems

Time management

Conflict resolution

Communication

Attention to detail

Customer service

Job description

Border Express in Sydney's Wetherill Park branch is seeking an experienced Customer Service Officer to manage inquiries across email, phone, webforms and chats, delivering timely, accurate responses.

You will work within multiple software systems, escalate where needed, and liaise with internal and external stakeholders to maintain high service levels; full-time permanent role with growth opportunities.