Customer Service Assistant Manager FT

Drakes Supermarkets; Brisbane; On-site; AUD 50,000 - 60,000; Full time

Benefits offered by this job

Staff discount 10%

Family discount

Corporate benefits (gym, banking,健康保险)

Onboarding and career progression

Vehicle leasing opportunities

Job summary

Drakes Supermarkets is seeking a Customer Service Supervisor in Brisbane to drive daily customer service operations and lead a team of staff across stores. You will coach colleagues, support rostering, and contribute to a positive shopping experience.

Join a long-standing, family-focused retailer committed to service, value and growth. You’ll work with colleagues in a dynamic supermarket setting, embracing health and safety standards and merchandising best practice.

Qualifications

• POS knowledge is preferred, but not essential.
• Ability to supervise a team.
• Accurate team member rostering.
• Passion and enthusiasm, with a very \"hands on\" approach.
• Unparalleled commitment to customer service.
• Ability to liaise with both team members and management.
• A flair for merchandising.
• Commitment to work health and safety standards.

Responsibilities

• Assist with the day-to-day operation of the store's customer service department to ensure smooth operation and exceptional service.
• Help manage and coach the customer service team.
• Conduct stocktakes and manage inventory accuracy.
• Generate rostering information and ensure appropriate coverage.
• Support store operations in a fast-paced supermarket environment.

Skills

POS knowledge

Team supervision

Team rostering

Customer service

Merchandising

Health and safety

Job description

• Attractive remuneration + 10% company discount for you and your family
• Full on-the-job training and support provided
• Opportunity for career progression

Almost 50 years since Roger Drake purchased his first supermarket in 1974, Drakes Supermarkets has now become the largest independent grocery retailer in Australia. While we’ve grown from one store to more than 60 stores across South Australia and Queensland, Drakes Supermarkets has retained the same values since day one.

Our mission at Drakes is to provide our customers with exceptional service, value for money, a great range and an outstanding shopping experience. To achieve this, we acknowledge that our customers are the most important people in our business.

What we offer you:

Become a valuable part of highly supportive diverse work culture, with more than 5,500 team members nationally, we’re committed to creating an inspiring workplace at Drakes, which supports the development of great people.

• 10% staff and family discount across all Drakes stores
• Wide range of corporate benefits including discounted gym memberships, banking, health insurance and much more!
• In-depth onboarding and career progression opportunities
• Company funded retail management qualifications and first aid qualifications
• Vehicle leasing opportunities

About the role:

Reporting directly to the Customer Service Manager, this successful applicant will be responsible for assisting with the day-to-day operation of the stores customer service department, to ensure both the smooth operation of the department, as well as provide Drakes promise of exceptional customer service.

If successful, you will be required to assist with managing and coaching the team, completing stocktakes, generating rosters + much more!

Working as a part of an enthusiastic team, in a highly competitive supermarket environment, applicants will be expected to demonstrate:

• POS knowledge is preferred, but not essential
• Ability to supervise a team
• Accurate team member rostering
• Passion and enthusiasm, with a very "hands on" approach
• Unparalleled commitment to customer service
• Ability to liaise with both team members and management
• A flair for merchandising
• Commitment to work health and safety standards