Customer Service Manager

Drakes Supermarkets; Toowoomba Regional; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Above award rates

10% store discount

Job summary

Drakes Supermarkets, a leading Australian independent supermarket group, is seeking a dynamic supervisor to oversee the customer service department in the Toowoomba area. You will tailor store service and product offerings to meet local customer needs, while leading a hands-on team in a fast-paced supermarket environment.

The role emphasizes frontline POS excellence, strong communication with all levels of staff, and a commitment to safety and customer satisfaction.

Qualifications

• Front end knowledge and POS operations are essential.
• Unparalleled commitment to customer service.
• Effective communication across management and staff.
• Strong leadership and delegation skills are required.
• Ability to coach, train and performance manage team members.

Responsibilities

• Supervise the customer service department.
• Tailor the store's service and product offering to local needs.
• Lead front-end and POS operations.
• Maintain safety and compliance in line with WHS standards.
• Motivate and develop the customer service team.

Skills

POS knowledge

Customer service

Communication

Leadership

Team motivation

Coaching

WHS compliance

Problem solving

Lead by example

Job description

Exciting Career Opportunity

• Above award rates and 10% store discount


• Strong opportunity for career progression


• Join Australia's largest independent supermarket

Drakes Supermarkets is a Retail industry success story. A family owned and operated private company, we are Australia's largest independently-owned supermarket chain. Due to our unprecedented growth, we provide excellent career opportunities within our company.

The successful applicant will be given the opportunity to supervisor the customer service department and tailor the stores service and products offered, in order to meet the specific needs of the customers within the local area.

Working as a part of an enthusiastic team, in a highly competitive supermarket environment, applicants will be expected to demonstrate:

• Front end and POS knowledge


• Unparalleled commitment to customer service


• Passion and enthusiasm, with a very \"hands on\" approach


• Excellent communication skills


• Ability to liaise with both team members and management


• Strong leadership and delegation skills


• Ability to coach, train and performance manage team members


• Commitment to work health and safety standards

To succeed within our organisation, applicants must be able to:

• Display a passion for customer service


• Express a positive \"can do\" attitude


• Problem solve


• Lead by example


• Motivate a team


• Communicate effectively with management, team members and customers