Customer Service Shift Supervisor

Drakes-Supermarkets; Rockhampton Regional; On-site; AUD 52,000 - 76,000; Full time

Benefits offered by this job

Staff discount

Family discount

Gym membership

Health insurance

Career progression

Vehicle leasing

Job summary

Drakes Supermarkets is seeking a Customer Service Supervisor to lead the Customer Service Department in the absence of the Manager. The role is based in our stores in Queensland, with weekend and closing shifts required as part of the shift pattern.

You will join a highly supportive team in a growing national retailer, dedicated to superior customer service and staff development. A strong emphasis on training, onboarding and progressive opportunities is part of our culture.

Qualifications

• Strong commitment to customer service.
• Excellent communication skills.
• Willingness to learn new skills.
• Ability to liaise with team and management.
• Commitment to work health and safety standards.

Responsibilities

• Run and supervise the Customer Service Department in the Manager's absence.
• Weekend and closing shifts.
• Maintain high customer service standards.
• Coordinate with team and management.

Skills

POS knowledge

Willing to learn

Hands on

Customer service

Communication skills

Team liaison

Merchandising flair

Health and safety

Tools

POS system

Job description

Exciting Career Opportunity

• Attractive remuneration + 10% company discount for you and your family
• Full on‑job training and support provided
• Strong opportunity for career progression and advancement

Over 50 years since Roger Drake purchased his first supermarket in 1974, Drakes Supermarkets has now become the largest independent grocery retailer in Australia. While we’ve grown from one store to more than 60 stores across South Australia and Queensland, Drakes Supermarkets has retained the same values since day one.

What we offer you:

Become a valuable part of highly supportive diverse work culture, with more than 5,500 team members nationally, we’re committed to creating an inspiring workplace at Drakes, which supports the development of great people.

• 10% staff and family discount across all Drakes stores
• Wide range of corporate benefits including discounted gym memberships, banking, health insurance and much more!
• In-depth onboarding and career progression opportunities
• Company funded retail management qualifications and first aid qualifications
• Vehicle leasing opportunities

About the role:

Reporting directly to the Customer Service Manager, this successful applicant will be

given the training and skills required to run and supervise the Customer Service Department in the absence of the Manager.

Weekend and closing shifts will be required for this role.

Working as a part of an enthusiastic team, in a highly competitive supermarket environment, applicants will be expected to demonstrate:

• POS knowledge is preferred, but not essential
• Ability and openness to learn new skills
• Passion and enthusiasm, with a very "hands on" approach
• Unparalleled commitment to customer service
• Excellent communication skills
• Ability to liaise with both team members and management
• A flair for merchandising
• Commitment to work health and safety standard