Customer Service Shift Supervisor

Drakes Supermarkets; Queensland; Sur place; AUD 52 000 - 66 000; Plein temps

Avantages offerts par ce poste

10% staff and family discount acrossDr

Gym memberships discount

Health insurance

Company funded training

Vehicle leasing opportunities

Résumé du poste

Drakes Supermarkets in Queensland is seeking a hands-on Customer Service Supervisor to lead the department when the Manager is unavailable. You will oversee daily operations, mentor staff and ensure exceptional service across one of Australia's largest independent grocers.

Weekend and closing shifts are required. The role includes on-the-job training and clear opportunities for career progression within a supportive team culture nationwide.

Qualifications

• Excellent customer service and communication skills are essential.
• Able to supervise the Customer Service Department in the Manager's absence.
• Willing to work weekends and closing shifts.
• POS knowledge is preferred, but not essential.
• Strong teamwork and liaison with staff and management.

Responsabilités

• Run and supervise the Customer Service Department in the Manager's absence.
• Work weekend and closing shifts as required.
• Provide training and support to the team to deliver outstanding service.

Connaissances

Customer service

Team leadership

Willingness to learn

Merchandising

Health & safety

Description du poste

• Attractive remuneration + 10% company discount for you and your family
• Full on-the-job training and support provided
• Strong opportunity for career progression and advancement

Over 50 years since Roger Drake purchased his first supermarket in 1974, Drakes Supermarkets has now become the largest independent grocery retailer in Australia. While we’ve grown from one store to more than 60 stores across South Australia and Queensland, Drakes Supermarkets has retained the same values since day one.

What we offer you:

Become a valuable part of highly supportive diverse work culture, with more than 5,500 team members nationally, we’re committed to creating an inspiring workplace at Drakes, which supports the development of great people.

• 10% staff and family discount across all Drakes stores
• Wide range of corporate benefits including discounted gym memberships, banking, health insurance and much more!
• In-depth onboarding and career progression opportunities
• Company funded retail management qualifications and first aid qualifications
• Vehicle leasing opportunities

About the role:

Reporting directly to the Customer Service Manager, this successful applicant will be

given the training and skills required to run and supervise the Customer Service Department in the absence of the Manager.

Weekend and closing shifts will be required for this role.

Working as a part of an enthusiastic team, in a highly competitive supermarket environment, applicants will be expected to demonstrate:

• POS knowledge is preferred, but not essential
• Ability and openness to learn new skills
• Passion and enthusiasm, with a very "hands on" approach
• Unparalleled commitment to customer service
• Ability to liaise with both team members and management
• A flair for merchandising
• Commitment to work health and safety standard