Customer Service Assistant Manager

Drakes Supermarkets; Gladstone Regional; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

10% staff discount

Corporate benefits including gym memberships and health insurance

Company funded retail management qualifications

Job summary

Drakes Supermarkets is seeking a motivated leader for the Customer Service team at our Sun Valley store in Queensland. This permanent full-time position involves managing a team, creating rosters, and ensuring exceptional customer service.

We offer attractive remuneration, extensive training, and various corporate benefits including discounts and professional development opportunities. If you are passionate about customer service and enjoy teamwork, we want to hear from you!

Qualifications

• Experience in customer service is desired.
• Strong supervision and team management skills.
• Commitment to health and safety standards.

Responsibilities

• Manage a small team of customer service representatives.
• Create schedules and manage rosters.
• Ensure stock takes are completed.

Skills

Customer service experience

Ability to supervise team members

Excellent communication skills

Flair for merchandising

Education

Retail management qualifications

Job description

Drakes Sun Valley

We are offering an Exciting Career Opportunity as part of our growing supermarket chain.

Benefits

• Attractive remuneration and 10% in-store discount for you and your family
• Permanent full-time position
• Full on-the-job training and support provided

About Us

Over 50 years since Roger Drake purchased his first supermarket in 1974, Drakes Supermarkets has now become the largest independent grocery retailer in Australia. While we’ve grown from one store to more than 60 stores across South Australia and Queensland, Drakes Supermarkets has retained the same values since day one. Our mission at Drakes is to provide our customers with exceptional service, value for money, a great range and an outstanding shopping experience. To achieve this, we acknowledge that our customers are the most important people in our business.

What We Offer You

• 10% staff and family discount across all Drakes stores
• Wide range of corporate benefits including discounted gym memberships, banking, health insurance and much more!
• In-depth onboarding and career progression opportunities
• Company funded retail management qualifications and first aid qualifications
• Vehicle leasing opportunities

About This Opportunity

Our Sun Valley store is currently looking for a motivated and hard working leader, to join and help lead the store’s Customer Service department. Reporting directly to the Customer Service Manager, this successful applicant will be responsible for managing a small team, creating rosters, generating orders, completing stock takes and much more.

Responsibilities and Expectations

• Customer service experience is desired, but not essential
• Ability to supervise team members
• Passion and enthusiasm, with a very "hands on" approach
• Unparalleled commitment to customer service
• Excellent communication skills
• Ability to liaise with both team members and management
• A flair for merchandising
• Commitment to work health and safety standards

If this sounds like the opportunity you have been looking for, we would love to hear from you!