Customer Service Assistant Manager 3IC

Drake Supermarkets Pty Ltd; Angle Vale; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Staff discount

Corporate benefits

Onboarding & career progression

Retail management qualifications

First aid qualifications

Vehicle leasing

Job summary

Drakes Supermarkets Pty Ltd in Angle Vale is seeking a motivated and hands-on Customer Service Leader to help run the store's frontline and support services.

Reporting to the Customer Service Manager, you will supervise a small team, build rosters, generate orders and conduct stock takes, while maintaining the highest standards of customer service in a competitive supermarket environment.

The role offers a supportive team culture with onboarding and career progression opportunities.

Qualifications

• Customer service experience preferred but not essential.
• Ability to supervise team members.
• Hands-on, passionate, and enthusiastic approach.
• Strong communication and teamwork.
• Willingness to liaise with management.
• Merchandising flair and customer focus.
• Commitment to work health and safety standards.
• Demonstrated reliability and work ethic.

Responsibilities

• Lead and develop the store's Customer Service team.
• Create rosters and manage daily staffing.
• Generate customer orders and complete stock takes.
• Support store operations and uphold service standards.
• Collaborate with management to improve customer experience.

Skills

Customer service

Team supervision

Hands-on approach

Customer focus

Communication skills

Liaison with mgmt

Merchandising

Health and safety

Job description

• Attractive remuneration + 10% company discount for you and your family
• Full on-the-job training and support provided
• Opportunity for career progression

About us:

Over 50 years since Roger Drake purchased his first supermarket in 1974, Drakes Supermarkets has now become the largest independent grocery retailer in Australia. While we’ve grown from one store to more than 60 stores across South Australia and Queensland, Drakes Supermarkets has retained the same values since day one.

Our mission at Drakes is to provide our customers with exceptional service, value for money, a great range and an outstanding shopping experience. To achieve this, we acknowledge that our customers are the most important people in our business.

What we offer you:

Become a valuable part of highly supportive diverse work culture, with more than 5,500 team members nationally, we’re committed to creating an inspiring workplace at Drakes, which supports the development of great people.

• 10% staff and family discount across all Drakes stores
• Wide range of corporate benefits including discounted gym memberships, banking, health insurance and much more!
• In-depth onboarding and career progression opportunities
• Company funded retail management qualifications and first aid qualifications
• Vehicle leasing opportunities

About this opportunity:

Our Angle Vale store is currently looking for a motivated and hard working leader, to join and help lead the store's Customer Service department.

Reporting directly to the Customer Service Manager, this successful applicant will be responsible for managing a small team, creating rosters, generating orders, completing stock takes + much more!

Working as a part of an enthusiastic team, in a highly competitive supermarket environment, applicants will be expected to demonstrate:

• Customer service experience is desired, but not essential
• Ability to supervise team members
• Passion and enthusiasm, with a very "hands on" approach
• Unparalleled commitment to customer service
• Excellent communication skills
• Ability to liaise with both team members and management
• A flair for merchandising
• Commitment to work health and safety standards