Customer Service Assistant Manager 3IC

Drake Supermarkets Pty Ltd; Cedar Creek; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

10% staff and family discount

Corporate benefits including gym memberships

Company funded retail management qualifications

In-depth onboarding and career progression

Vehicle leasing opportunities

Job summary

A leading grocery retailer is seeking a motivated leader for their Customer Service department in Cedar Creek, Queensland. The role involves supervising a team, managing store operations, and upholding customer service excellence. Candidates should demonstrate strong communication skills and a commitment to safety standards. This position offers attractive remuneration, a company discount, and career progression opportunities in a supportive work culture.

Qualifications

• Customer service experience is desired, but not essential.
• Ability to supervise team members.
• Passion and enthusiasm, with a very 'hands on' approach.
• A flair for merchandising.

Responsibilities

• Manage a small team within the Customer Service department.
• Create store rosters and generate orders.
• Complete stock takes and ensure team productivity.
• Maintain high standard of customer service and safety.

Skills

Customer service experience

Ability to supervise

Excellent communication skills

Passion and enthusiasm

Commitment to work health and safety standards

Job description

What we offer you

Attractive remuneration + 10% company discount for you and your family

Full on-the-job training and support provided

Opportunity for career progression

About us

Over 50 years since Roger Drake purchased his first supermarket in 1974, Drakes Supermarkets has now become the largest independent grocery retailer in Australia. While we’ve grown from one store to more than 60 stores across South Australia and Queensland, Drakes Supermarkets has retained the same values since day one.

Our mission at Drakes is to provide our customers with exceptional service, value for money, a great range and an outstanding shopping experience. To achieve this, we acknowledge that our customers are the most important people in our business.

What we offer you

Become a valuable part of highly supportive diverse work culture, with more than 5,500 team members nationally, we’re committed to creating an inspiring workplace at Drakes, which supports the development of great people.

• 10% staff and family discount across all Drakes stores
• Wide range of corporate benefits including discounted gym memberships, banking, health insurance and much more!
• In-depth onboarding and career progression opportunities
• Company funded retail management qualifications and first aid qualifications
• Vehicle leasing opportunities

About this opportunity

Our Samford store is currently looking for a motivated and hard working leader, to join and help lead the store's Customer Service department.

Reporting directly to the Customer Service Manager, this successful applicant will be responsible for managing a small team, creating rosters, generating orders, completing stock takes + much more!

Responsibilities

• Customer service experience is desired, but not essential
• Ability to supervise team members
• Passion and enthusiasm, with a very "hands on" approach
• Unparalleled commitment to customer service
• Excellent communication skills
• Ability to liaise with both team members and management
• A flair for merchandising
• Commitment to work health and safety standards

How to apply

If this sounds like the opportunity you’ve been looking for, we’d love to hear from you!