Customer Service Assistant Manager

Drakes Supermarkets; Gold Coast City; On-site; AUD 60,000 - 75,000; Full time

Job summary

Drakes Supermarkets is a Retail industry success story. A family owned and operated private company, we are Australia's largest independently-owned supermarket chain. Due to our unprecedented growth, we provide excellent career opportunities within our company.

The successful applicant will be given the opportunity to treat the department as if it were their own business. They will be given the flexibility to tailor the store's service and product offering to meet the specific needs of the

Qualifications

• Front-end and POS knowledge are required.
• Strong customer service focus is essential.
• Experience supervising a team is preferred.
• Accurate staff rostering will be an advantage.

Responsibilities

• Lead by example and motivate a team.
• Tailor store service and product offering to meet local customer needs.
• Liaise with staff and management on daily operations.
• Commitment to health and safety standards.

Skills

Front-end knowledge

POS knowledge

Customer service

Team supervision

Staff rostering

Hands-on attitude

Communication skills

Liaison with staff/management

Ordering & cost control

Work health and safety

Job description

Exciting Career Opportunity

• Attractive remuneration
• Dynamic growing company
• Potential for promotion

Drakes Supermarkets is a Retail industry success story. A family owned and operated private company, we are Australia's largest independently-owned supermarket chain. Due to our unprecedented growth, we provide excellent career opportunities within our company.

The successful applicant will be given the opportunity to treat the department as if it were their own business. They will be given the flexibility to tailor the stores service and product offering to meet the specific needs of the customers within the local area.

Working as a part of an enthusiastic team, in a highly competitive supermarket environment, applicants will be expected to demonstrate:

• Significant front end and POS knowledge
• Unparalleled commitment to customer service
• Experience in supervising team member
• Accurate staff rostering will be an advantage
• Passion and enthusiasm, with a very "hands on" approach
• Excellent communication skills
• Ability to liaise with both staff and management
• An understanding of ordering and cost control
• Commitment to work health and safety standards

To succeed within our organisation, applicants must be able to:

• Display a passion for customer service
• Express a positive "can do" attitude
• Problem solve
• Lead by example
• Motivate a team
• Communicate effectively with management, employees, customers and external stakeholders