Customer Service Assistant Manager 3IC

Drake Supermarkets Pty Ltd; City of West Torrens; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Staff discount

Benefits package

Career progression

Management qualifications

First aid qualifications

Vehicle leasing

Job summary

Drakes Supermarkets in Torrensville seeks a motivated leader to head the Customer Service department. You will manage a small team, create rosters, generate orders and handle stock takes while supporting daily store operations with a hands-on approach.

The role requires strong communication, a passion for service and a commitment to health and safety standards in a fast-paced supermarket environment.

Qualifications

• Customer service experience desired, not essential.
• Ability to supervise a small team.
• Hands-on approach with enthusiasm.
• Strong communication with team and management.
• Commitment to WHS standards.

Responsibilities

• Manage a small Customer Service team and create rosters
• Generate stock orders and complete stock takes
• Assist with store operations and merchandising
• Liaise with management and staff to meet targets

Skills

Customer service

Team supervision

Communication skills

Merchandising

Health & safety

Job description

• Attractive remuneration + 10% company discount for you and your family
• Full on-the-job training and support provided
• Opportunity for career progression

About us:

Over 50 years since Roger Drake purchased his first supermarket in 1974, Drakes Supermarkets has now become the largest independent grocery retailer in Australia. While we’ve grown from one store to more than 60 stores across South Australia and Queensland, Drakes Supermarkets has retained the same values since day one.

Our mission at Drakes is to provide our customers with exceptional service, value for money, a great range and an outstanding shopping experience. To achieve this, we acknowledge that our customers are the most important people in our business.

What we offer you:

Become a valuable part of highly supportive diverse work culture, with more than 5,500 team members nationally, we’re committed to creating an inspiring workplace at Drakes, which supports the development of great people.

• 10% staff and family discount across all Drakes stores
• Wide range of corporate benefits including discounted gym memberships, banking, health insurance and much more!
• In-depth onboarding and career progression opportunities
• Company funded retail management qualifications and first aid qualifications
  Vehicle leasing opportunities

About this opportunity:

Our Torrensville store is currently looking for a motivated and hard working leader, to join and help lead the store's Customer Service department.

Reporting directly to the Customer Service Manager, this successful applicant will be responsible for managing a small team, creating rosters, generating orders, completing stock takes + much more!

Working as a part of an enthusiastic team, in a highly competitive supermarket environment, applicants will be expected to demonstrate:

• Customer service experience is desired, but not essential
• Ability to supervise team members
• Passion and enthusiasm, with a very "hands on" approach
• Unparalleled commitment to customer service
• Excellent communication skills
• Ability to liaise with both team members and management
• A flair for merchandising
• Commitment to work health and safety standards