Customer Service Assistant Manager FT

Drake Supermarkets Pty Ltd; Rockhampton Regional; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Staff discount 10%

Career progression

Vehicle leasing

Onboarding and training

Job summary

Drakes Supermarkets Glenmore store in Rockhampton is seeking a motivated, hands-on leader to join and assist leading the Customer Service team. Reporting to the Customer Service Manager, you will manage a small team, create rosters, place orders, and oversee stock takes, ensuring excellent service.

Join a supportive culture with career progression opportunities and staff benefits including a 10% discount. This role offers a practical pathway to grow with a respected national retailer.

Qualifications

• Experience leading a team and rostering staff.
• Strong customer service orientation and communication skills.
• Ability to manage costs and inventory.

Responsibilities

• Lead and manage the Customer Service team at the Glenmore store in Rockhampton.
• Create staff rosters and manage orders and stock takes.
• Drive exceptional customer service and store performance.

Job description

Exciting Career Opportunity

• Attractive remuneration and 10% company discount for you and your family
• Full on-the-job training and support provided
• Great opportunity for career progression

About us:

50 years since Roger Drake purchased his first supermarket in 1974, Drakes Supermarkets has now become the largest independent grocery retailer in Australia. While we’ve grown from one store to more than 60 stores across South Australia and Queensland, Drakes Supermarkets has retained the same values since day one.

Our mission at Drakes is to provide our customers with exceptional service, value for money, a great range and an outstanding shopping experience. To achieve this, we acknowledge that our customers are the most important people in our business.

What we offer you:

Become a valuable part of highly supportive diverse work culture, with more than 5,500 team members nationally, we’re committed to creating an inspiring workplace at Drakes, which supports the development of great people.

• 10% staff and family discount across all Drakes stores
• Wide range of corporate benefits including discounted gym memberships, banking, health insurance and much more!
• In-depth onboarding and career progression opportunities
• Company funded retail management qualifications and first aid qualifications
• Vehicle leasing opportunities

About this opportunity:

Our Glenmore store in Rockhampton s is currently looking for a motivated and hard working leader, to join and assist leading the store's Customer Service department.

Reporting directly to the Customer Service Manager, this successful applicant will be responsible for managing a small team, creating rosters, generating orders, completing stock takes + much more!

Working as a part of an enthusiastic team, in a highly competitive supermarket environment, applicants will be expected to demonstrate:

• Retail knowledge is desired, but not essential
• Ability to lead and manage a team
• Ability to order and control costs
• Accurateteam rostering
• Passion and enthusiasm, with a very "hands on" approach
• Unparalleled commitment to customer service
• Excellent communication skills
• Ability to liaise with both team members and management
• A flair for merchandising
• Strong leadership and delegation skills
• Ability to coach, train and performance manage teams
• Commitment to work health and safety standard