Customer Service Assistant Manager

Drake Supermarkets Pty Ltd; City of Marion; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Staff discount

Corporate benefits

Onboarding & progression

Management qualifications funded

Vehicle leasing

Job summary

Drake Supermarkets Pty Ltd in Hallett Cove, SA, is seeking a motivated and hands-on leader to join and help lead the store's Customer Service department. Reporting to the Customer Service Manager, you will be responsible for managing a small team, creating rosters, generating orders, and conducting stock takes.

This permanent full-time role offers a 10% staff and family discount, comprehensive on-the-job training, career progression opportunities and a supportive culture across over 60 stores

Qualifications

• Customer service experience is desirable but not essential.
• Ability to supervise team members.
• Hands-on approach with passion and enthusiasm.
• Strong commitment to customer service.
• Excellent communication skills.
• Ability to liaise with team and management.
• Merchandising flair.
• Commitment to work health and safety standards.

Responsibilities

• Manage a small Customer Service team and create rosters.
• Generate orders and complete stock takes.
• Provide hands-on leadership in a busy supermarket environment.
• Report to the Customer Service Manager.

Skills

Customer service

Team supervision

People management

Communication

Merchandising

Work health and safety

Hands-on

Liaising with management

Job description

Exciting Career Opportunity

• Attractive remuneration and 10% in-store discount for you and your family
• Permanent full-time position
• Full on-the-job training and support provided

About us:

Over 50 years since Roger Drake purchased his first supermarket in 1974, Drakes Supermarkets has now become the largest independent grocery retailer in Australia. While we’ve grown from one store to more than 60 stores across South Australia and Queensland, Drakes Supermarkets has retained the same values since day one.

Our mission at Drakes is to provide our customers with exceptional service, value for money, a great range and an outstanding shopping experience. To achieve this, we acknowledge that our customers are the most important people in our business.

What we offer you:

Become a valuable part of highly supportive diverse work culture, with more than 5,500 team members nationally, we’re committed to creating an inspiring workplace at Drakes, which supports the development of great people.

• 10% staff and family discount across all Drakes stores
• Wide range of corporate benefits including discounted gym memberships, banking, health insurance and much more!
• In-depth onboarding and career progression opportunities
• Company funded retail management qualifications and first aid qualifications
• Vehicle leasing opportunities

About this opportunity:

Our Hallett Cove store is currently looking for a motivated and hard working leader, to join and help lead the store's Customer Service department.

Reporting directly to the Customer Service Manager, this successful applicant will be responsible for managing a small team, creating rosters, generating orders, completing stock takes + much more!

Working as a part of an enthusiastic team, in a highly competitive supermarket environment, applicants will be expected to demonstrate:

• Customer service experience is desired, but not essential
• Ability to supervise team members
• Passion and enthusiasm, with a very "hands on" approach
• Unparalleled commitment to customer service
• Excellent communication skills
• Ability to liaise with both team members and management
• A flair for merchandising
• Commitment to work health and safety standards