Customer-First Retail Specialist (Part-Time)

Singtel; Noosa Shire; On-site; Confidential; Part time

Benefits offered by this job

Exclusive discounts

Connected Day

Optus U credentials

Diversity initiatives

Counselling services

Parental leave

Job summary

Optus is seeking a positive, customer-focused Retail Service Consultant to join our Noosa team in a part-time capacity. Be the face of Optus, delivering standout customer experiences and becoming an expert across tech solutions in a friendly, accessible way.

You will listen, empathise, and offer personalised solutions while supporting customers through enquiries and helping keep the store running smoothly in a welcoming team environment.

Responsibilities

• Be the face of Optus, delivering standout customer experiences powered by optimism, curiosity and genuine care.
• Build strong product knowledge and become an expert across the full range of tech solutions, explaining everything in a friendly, simple and accessible way.
• Use your personality, listening skills and service centric approach to understand customer needs and deliver personalised solutions that make their day.
• Support customers through all enquiries, anything from general questions to complex issues, using empathy, clear communication and calm de‑escalation.
• Contribute to a welcoming, customer first environment by working closely with your team and helping create memorable moments for every visitor.
• Stay adaptable and proactive, stepping up in periods of high activity and jumping in where needed to keep the store running smoothly.

Skills

Customer service

Communication

Empathy

Active listening

Teamwork

Job description

Optus is seeking a positive, customer-focused Retail Service Consultant to join our Noosa team in a part-time capacity. Be the face of Optus, delivering standout customer experiences and becoming an expert across tech solutions in a friendly, accessible way.

You will listen, empathise, and offer personalised solutions while supporting customers through enquiries and helping keep the store running smoothly in a welcoming team environment.