Part-Time Tech-Savvy Retail Consultant

Singapore Telecommunications; Caloundra; On-site; AUD 20,000 - 32,000; Part time

Benefits offered by this job

Discounts on Optus products

Connected Day

Job summary

Optus in Caloundra is seeking a positive, customer-focused Retail Service Consultant for a part-time role. You will be the face of Optus, delivering standout customer experiences and helping customers understand technology in a friendly, accessible way.

Join a supportive team and deliver personalised solutions while staying adaptable during busy periods. The role includes employee discounts, development opportunities, wellbeing support and a Connected Day.

Responsibilities

• Be the face of Optus, delivering standout customer experiences powered by optimism, curiosity and genuine care.
• Build strong product knowledge and become an expert across the full range of tech solutions, explaining everything in a friendly, simple and accessible way.
• Use your personality, listening skills and service centric approach to understand customer needs and deliver personalised solutions that make their day.
• Support customers through all enquiries, anything from general questions to complex issues, using empathy, clear communication and calm de‑escalation.
• Contribute to a welcoming, customer first environment by working closely with your team and helping create memorable moments for every visitor.
• Stay adaptable and proactive, stepping up in periods of high activity and jumping in where needed to keep the store running smoothly.

Job description

Optus in Caloundra is seeking a positive, customer-focused Retail Service Consultant for a part-time role. You will be the face of Optus, delivering standout customer experiences and helping customers understand technology in a friendly, accessible way.

Join a supportive team and deliver personalised solutions while staying adaptable during busy periods. The role includes employee discounts, development opportunities, wellbeing support and a Connected Day.