Customer-Focused Retail Consultant (Part-Time)

Singtel; Redcliffe; On-site; Confidential; Part time

Benefits offered by this job

Exclusive discounts

Connected Day (paid)

Counselling and support services

Parental leave (up to 14 weeks)

Job summary

Optus is seeking a customer-focused Retail Service Consultant for a part-time role in Redcliffe. Be the face of Optus, delivering standout experiences with optimism and care, while building product knowledge across tech solutions.

You will use listening skills and empathy to understand customer needs and provide personalised solutions, supporting inquiries from simple questions to complex issues within a welcoming team.

Qualifications

• Positive, customer-focused mindset.
• Ability to explain technology in simple, friendly terms.
• Willingness to help customers and learn on the job.

Responsibilities

• Be the face of Optus, delivering standout customer experiences with optimism and care.
• Build product knowledge and explain tech solutions clearly and accessibly.
• Understand customer needs and deliver personalised solutions.
• Support customers across general questions to complex issues with empathy and calm de-escalation.
• Contribute to a welcoming, customer-first environment with the team.
• Stay adaptable and proactive during high activity to keep the store running smoothly.

Skills

Customer service

Active listening

Communication

Tech product knowledge

Team player

Job description

Optus is seeking a customer-focused Retail Service Consultant for a part-time role in Redcliffe. Be the face of Optus, delivering standout experiences with optimism and care, while building product knowledge across tech solutions.

You will use listening skills and empathy to understand customer needs and provide personalised solutions, supporting inquiries from simple questions to complex issues within a welcoming team.