Customer-First Tech Advisor (Retail) – Plus Discounts

Optus; Caloundra; On-site; AUD 26,000 - 38,000; Part time

Benefits offered by this job

Discounts

Connected Day

Optus U

Diversity networks

Counselling services

Parental leave

Job summary

Optus is seeking a positive, customer focused Retail Service Consultant to join our Caloundra team in a Part-Time capacity. If you love helping people and bring energy to every conversation, we'd love to have you on board.

Be the face of Optus, delivering standout experiences and building product knowledge to guide customers to the right solutions. You will support diverse inquiries with empathy, clear communication and a friendly approach in a busy store environment.

Responsibilities

• Be the face of Optus, delivering standout customer experiences powered by optimism, curiosity and genuine care.
• Build strong product knowledge and become an expert across the full range of tech solutions, explaining everything in a friendly, simple and accessible way.
• Use your personality, listening skills and service centric approach to understand customer needs and deliver personalised solutions that make their day.
• Support customers through all enquiries, anything from general questions to complex issues, using empathy, clear communication and calm de‑escalation.
• Contribute to a welcoming, customer first environment by working closely with your team and helping create memorable moments for every visitor.
• Stay adaptable and proactive, stepping up in periods of high activity and jumping in where needed to keep the store running smoothly.

Job description

Optus is seeking a positive, customer focused Retail Service Consultant to join our Caloundra team in a Part-Time capacity. If you love helping people and bring energy to every conversation, we'd love to have you on board.

Be the face of Optus, delivering standout experiences and building product knowledge to guide customers to the right solutions. You will support diverse inquiries with empathy, clear communication and a friendly approach in a busy store environment.