Retail Tech Experience Specialist

Singtel Group; Adelaide; On-site; Confidential; Full time

Benefits offered by this job

Monthly credit

Product discounts

Connected Day

Diversity networks

Counselling services

Parental leave

Job summary

Optus, one of Australia’s leading telecommunications providers, is seeking a positive Retail Service Consultant to join our Munno Para team in a full-time or part-time capacity. If you love helping people, thrive in a supportive team environment and bring energy to every conversation, we’d love to have you on board.

In this role you’ll deliver standout customer experiences, build product knowledge across tech solutions, and help customers with enquiries using empathy and clear communication.

Qualifications

• Customer‑focused, friendly and clear communicator.
• Willingness to learn product knowledge across tech solutions.

Responsibilities

• Be the face of Optus, delivering standout customer experiences powered by optimism, curiosity and genuine care.
• Build strong product knowledge and become an expert across the full range of tech solutions, explaining everything in a friendly, simple and accessible way.
• Use your personality, listening skills and service centric approach to understand customer needs and deliver personalised solutions that make their day.
• Support customers through all enquiries, anything from general questions to complex issues, using empathy, clear communication and calm de‑escalation.
• Contribute to a welcoming, customer‑first environment by working closely with your team and helping create memorable moments for every visitor.
• Stay adaptable and proactive, helping out in periods of high activity and jumping in where needed to keep the store running smoothly.

Job description

Optus, one of Australia’s leading telecommunications providers, is seeking a positive Retail Service Consultant to join our Munno Para team in a full-time or part-time capacity. If you love helping people, thrive in a supportive team environment and bring energy to every conversation, we’d love to have you on board.

In this role you’ll deliver standout customer experiences, build product knowledge across tech solutions, and help customers with enquiries using empathy and clear communication.