Customer Experience Specialist (Temp-to-Perm)

Brook Recruitment; Melbourne; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Temp-to-perm

Supportive team

Flexible hours

Exposure to logistics

Modern Melbourne office

Growth opportunities

Job summary

We offer a temp-to-perm path with a supportive culture, modern inner-city Melbourne office and genuine opportunities for growth within the role. The team is collaborative, down-to-earth, and focused on delivering exceptional customer experiences.

Qualifications

• Minimum 2 years' experience in a customer-facing role (retail, hospitality, or corporate).
• Confident communicator, comfortable on the phone and via email.
• Strong organisational skills with the ability to manage multiple tasks.
• Adaptable and comfortable working across systems and processes.
• A quick learner who can pick up new systems, products, and processes confidently.
• Strong problem-solving ability with a proactive, solutions-focused mindset.

Responsibilities

• Manage customer enquiries and cases from start to resolution.
• Provide timely updates and clear communication to customers.
• Process orders, track stock, and support order fulfilment.
• Liaise with internal teams to resolve queries efficiently.
• Maintain accurate records and system notes.
• Assist with logistics coordination and general team support.
• Contribute to daily team check-ins and shared workload.

Skills

Customer service

Communication

Organizational skills

Multi-tasking

CRM systems

Quick learner

Problem solving

Team player

Tools

Salesforce

Job description

We offer a temp-to-perm path with a supportive culture, modern inner-city Melbourne office and genuine opportunities for growth within the role. The team is collaborative, down-to-earth, and focused on delivering exceptional customer experiences.