Customer Care Specialist

WOW Recrutiment; Melbourne; Híbrido; AUD 47.000 - 66.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Permanent opportunity

Hybrid after training

Immediate start

Competitive rate

Descripción de la vacante

WOW Recruitment in Melbourne's CBD is seeking a Customer Service & Onboarding Administrator to support a global workforce solutions organisation. You will be the key point of contact for workers and clients, handling onboarding, compliance, documentation and queries with a focus on exceptional service.

This temp, full-time role offers hybrid working after a training period (WFH Mondays & Fridays), a competitive hourly rate, and immediate start.

Formación

• Experience in onboarding, recruitment, HR administration, contractor management or high-volume customer service.
• A genuine passion for helping people and delivering exceptional customer service.
• Strong communication skills and confidence speaking with clients and stakeholders.
• Professional, energetic and positive attitude.
• Ability to remain calm under pressure and manage multiple priorities.
• Strong attention to detail and problem-solving skills.
• Confident using Microsoft Office and CRM systems.

Responsabilidades

• Act as the first point of contact for workers and clients, providing exceptional customer support.
• Coordinate onboarding documentation, contracts and visa/work rights checks.
• Investigate and resolve worker and client queries, taking ownership through to resolution.
• Maintain accurate records across multiple systems and ensure compliance requirements are met.
• Liaise with payroll and invoicing teams to ensure smooth service delivery.
• Support HR-related processes including timesheets, performance matters and workplace health & safety.

Conocimientos

Onboarding coordination

Customer service

HR administration

CRM systems

Microsoft Office

Communication

Problem-solving

Herramientas

CRM systems

Microsoft Office

Descripción del empleo

Melbourne CBD - Collins Street Location
Temp Role | $41 per hour + Super
Immediate Start | Full-Time Hours Mon-Fri

WOW Recruitment is seeking a Customer Service & Onboarding Administrator to support a global workforce solutions organisation based in Melbourne's CBD.

This is a fantastic opportunity for someone who genuinely enjoys helping people, solving problems and delivering outstanding customer service.

You'll be the key point of contact for workers and clients, managing onboarding, compliance, documentation and queries while building strong relationships in a fast-paced environment.

Perks & Benefits

• Work with a global workforce solutions business with potential for a permanent opportunity
• Supportive, professional team environment in a prime CBD location
• Hybrid working arrangement after training period (WFH Mondays & Fridays)
• Great hourly rate and immediate start available

What You Will Be Doing

• Act as the first point of contact for workers and clients, providing exceptional customer support
• Coordinate onboarding documentation, contracts and visa/work rights checks
• Investigate and resolve worker and client queries, taking ownership through to resolution
• Maintain accurate records across multiple systems and ensure compliance requirements are met
• Liaise with payroll and invoicing teams to ensure smooth service delivery
• Support HR-related processes including timesheets, performance matters and workplace health & safety

What You Bring

• Experience in onboarding, recruitment, HR administration, contractor management or high-volume customer service
• A genuine passion for helping people and delivering exceptional customer service
• Strong communication skills and confidence speaking with clients and stakeholders
• Professional, energetic and positive attitude
• Ability to remain calm under pressure and manage multiple priorities
• Strong attention to detail and problem-solving skills
• Confident using Microsoft Office and CRM systems

If you are passionate about customer service, enjoy helping people and want to join a fast-paced, collaborative and fun team.