Hybrid Customer Experience Specialist – Training & Growth

Cushman & Wakefield; Melbourne; Hybrid; AUD 50,000 - 60,000; Full time

Job summary

Cushman & Wakefield in Melbourne is seeking an enthusiastic Customer Experience Consultant to provide exceptional client support and enhance the overall experience. The role is entry level with full training and offers hybrid, flexible working options in a permanent, full-time capacity.

The successful candidate will handle calls and emails, log requests, resolve queries, and contribute to team targets, while benefiting from clear progression opportunities within a global real estate services

Qualifications

• Natural people person with a passion for helping others.
• Confident communicator with strong customer service focus.
• Excellent phone manner and ability to send concise emails.
• Strong multitasking ability without compromising quality.
• High attention to detail and accuracy; natural problem solver.
• Organised, self-disciplined and a team player.

Responsibilities

• Be the first point of contact for incoming calls and emails from clients (60-70 interactions daily; mix of calls and emails).
• Accurately log client requests into systems.
• Resolve queries efficiently and professionally.
• Meet client KPIs and contribute to team targets.
• Deliver outstanding customer satisfaction.
• Support and improve internal processes and procedures.

Skills

People person

Confident communicator

Phone etiquette

Multitasking

Attention to detail

Team player

Tools

CRM software

Job description

Cushman & Wakefield in Melbourne is seeking an enthusiastic Customer Experience Consultant to provide exceptional client support and enhance the overall experience. The role is entry level with full training and offers hybrid, flexible working options in a permanent, full-time capacity.

The successful candidate will handle calls and emails, log requests, resolve queries, and contribute to team targets, while benefiting from clear progression opportunities within a global real estate services