Customer Service Officer

Brook Recruitment; Melbourne; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Temp-to-perm

Supportive team

Flexible hours

Exposure to logistics

Modern Melbourne office

Growth opportunities

Job summary

We offer a temp-to-perm path with a supportive culture, modern inner-city Melbourne office and genuine opportunities for growth within the role. The team is collaborative, down-to-earth, and focused on delivering exceptional customer experiences.

Qualifications

• Minimum 2 years' experience in a customer-facing role (retail, hospitality, or corporate).
• Confident communicator, comfortable on the phone and via email.
• Strong organisational skills with the ability to manage multiple tasks.
• Adaptable and comfortable working across systems and processes.
• A quick learner who can pick up new systems, products, and processes confidently.
• Strong problem-solving ability with a proactive, solutions-focused mindset.

Responsibilities

• Manage customer enquiries and cases from start to resolution.
• Provide timely updates and clear communication to customers.
• Process orders, track stock, and support order fulfilment.
• Liaise with internal teams to resolve queries efficiently.
• Maintain accurate records and system notes.
• Assist with logistics coordination and general team support.
• Contribute to daily team check-ins and shared workload.

Skills

Customer service

Communication

Organizational skills

Multi-tasking

CRM systems

Quick learner

Problem solving

Team player

Tools

Salesforce

Job description

Join a supportive, close-knit team where you'll take real ownership of customer relationships and see your work through from start to finish.

This is a temp-to-perm opportunity with a well-established business, offering stability, growth, and a genuinely positive team environment.

About the Company

This is an opportunity to join a well-established, globally recognised business within the interiors and product space, known for its strong reputation, quality offering, and commitment to customer experience.

Their Melbourne team is collaborative, down-to-earth, and genuinely supportive -a group that works closely together, communicates openly, and takes pride in what they do.

Benefits

• Temp-to-perm opportunity (trial the role before committing long-term)
• Supportive, close-knit team culture
• Genuine flexibility when needed
• Exposure to both customer service and logistics functions
• Modern office in an inner-city Melbourne location, with excellent access to public transport
• Opportunity to grow and evolve within the role

Join a supportive, close-knit team where you'll take real ownership of customer relationships and see your work through from start to finish.

This is a temp-to-perm opportunity with a well-established business, offering stability, growth, and a genuinely positive team environment.

About the Company

This is an opportunity to join a well-established, globally recognised business within the interiors and product space, known for its strong reputation, quality offering, and commitment to customer experience.

Their Melbourne team is collaborative, down-to-earth, and genuinely supportive -a group that works closely together, communicates openly, and takes pride in what they do.

Benefits

• Temp-to-perm opportunity (trial the role before committing long-term)
• Supportive, close-knit team culture
• Genuine flexibility when needed
• Exposure to both customer service and logistics functions
• Modern office in an inner-city Melbourne location, with excellent access to public transport
• Opportunity to grow and evolve within the role

About the Role

We are seeking two Customer Service Officers to join a high-performing Customer Experience team.

This is a hands-on, fast-paced role where you will take ownership of customer enquiries from start to finish, ensuring a seamless and professional experience throughout.

You'll be working across multiple systems, supporting customers with orders, stock enquiries, and timelines, while collaborating closely with internal teams across logistics, sales, and finance.

Key Responsibilities

• Manage customer enquiries and cases from start to resolution
• Provide timely updates and clear communication to customers
• Process orders, track stock, and support order fulfilment
• Liaise with internal teams to resolve queries efficiently
• Maintain accurate records and system notes
• Assist with logistics coordination and general team support
• Contribute to daily team check-ins and shared workload

What We're Looking For

• Minimum 2 years' experience in a customer-facing role (retail, hospitality, or corporate)
• Confident communicator, comfortable on the phone and via email
• Strong organisational skills with the ability to manage multiple tasks
• Adaptable and comfortable working across systems and processes
• A quick learner who can pick up new systems, products, and processes confidently
• Strong problem-solving ability with a proactive, solutions-focused mindset
• A team player with a positive, accountable attitude
• Someone who is humble, solutions-focused, and genuinely enjoys helping people
• Experience with CRM systems (e.g. Salesforce) is beneficial, but not essential.