Customer Service Representative

Lindencookdesign; City of Melbourne; On-site; AUD 55,000 - 65,000; Full time

Job summary

Lindencookdesign in Melbourne is seeking a motivated Customer Service Representative to join our team. You will balance customer support with hands-on operational tasks, ensuring a seamless experience from enquiry to delivery.

The role emphasizes clear communication, attention to detail and a proactive approach to process improvements across customer service and operations.

Qualifications

• Experience delivering high-quality customer service in a fast-paced environment.
• Ability to communicate clearly in writing and over the phone.
• Attention to detail and strong organisational skills.
• Proactive in identifying process improvements.

Responsibilities

• Respond to customer enquiries via email, web chat and phone professionally and promptly.
• Provide accurate product, order, and service information.
• Resolve issues effectively, escalating when needed for positive outcomes.
• Accurately process and fulfil customer orders.
• Assist with quality checks to ensure brand standards.
• Prepare and package orders for dispatch with care.
• Identify opportunities to improve efficiency and customer experience.
• Share customer feedback with relevant teams to support product and service improvements.
• Help refine processes and improve documentation where needed.

Skills

Customer service mindset

Strong communication

Attention to detail

Organisational skills

Proactive attitude

Job description

Location: Melbourne-based only (In Office)

About the Role

We are seeking a motivated and detail-oriented Customer Service Representative to join our team in Melbourne. This role is ideal for someone who enjoys working directly with customers, takes pride in delivering a high standard of service, and is comfortable balancing customer support with hands-on operational tasks such as order fulfilment and quality control.You will play a key role in ensuring a seamless customer experience from enquiry through to delivery, while also contributing to continuous improvement across customer service processes and operations.

Key Responsibilities

Customer Support

• Respond to customer enquiries via email, web chat, and phone in a professional, friendly, and timely manner
• Provide accurate product, order, and service information
• Resolve customer issues effectively, escalating where necessary to ensure positive outcomes
• Accurately process and fulfil customer orders
• Assist with quality checks to ensure all products meet brand standards
• Carefully prepare and package orders for dispatch with attention to detail and presentation
• Identify opportunities to improve efficiency and enhance the customer experience
• Gather and share customer feedback with relevant teams (retail, production, admin) to support product and service improvements
• Contribute to refining processes and improving documentation where needed

About You

• Strong communication skills, both written and verbal
• A customer-first mindset with a warm and professional approach
• High attention to detail and strong organisational skills
• Proactive attitude with a willingness to improve systems and processes