Order Fulfillment & Customer Care Specialist

Recruiting Partners Australia; Melbourne; Sur place; AUD 60 000 - 90 000; Plein temps

Résumé du poste

Recruiting Partners Australia is seeking a proactive Customer Service Officer to join our Customer Operations team in Melbourne. This full-time, on-site role involves coordinating orders from start to finish and working with Sales, Planning, Warehouse, Inventory and Logistics to keep things moving.

If you enjoy fast-paced environments, solving problems, and building strong relationships with customers and internal teams, this role offers variety, ownership, and the chance to impact the

Qualifications

• Experience delivering busy customer service in a fast-paced environment.
• Ability to manage customer orders from entry to delivery.
• Strong problem-solving and system-driven approach.
• Comfort with ERP and order-processing tools.

Responsabilités

• Be the main contact for customers and own their orders.
• Manage orders from entry through delivery.
• Process orders received via email, phone and EDI.
• Maintain portfolio of customers.
• Update customers on stock, back orders and delivery times.
• Resolve order and delivery issues.
• Work with Sales, Planning, Warehouse and Logistics.
• Process credits and returns.
• Update ERP with customer and order information.
• Investigate queries and offer solutions.
• Build strong internal customer relationships.
• Identify ways to improve processes and the customer experience.

Connaissances

Customer service

Order processing

Phone conversations

ERP systems

Problem solving

Attention to detail

Multi-tasking

Communication skills

Outils

ERP system

EDI

Description du poste

Recruiting Partners Australia is seeking a proactive Customer Service Officer to join our Customer Operations team in Melbourne. This full-time, on-site role involves coordinating orders from start to finish and working with Sales, Planning, Warehouse, Inventory and Logistics to keep things moving.

If you enjoy fast-paced environments, solving problems, and building strong relationships with customers and internal teams, this role offers variety, ownership, and the chance to impact the