End-to-End Customer Experience Specialist

Brook Recruitment

Melbourne

On-site

AUD 52,000 - 66,000

Full time

2 days ago

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Benefits offered by this job

Training and development

Permanent opportunity for the right候

Job summary

Brook Recruitment in Melbourne is seeking a customer service professional who takes pride in accuracy and enjoys helping people. You will be the first point of contact for customers and partners, handling enquiries from stock and lead times through to orders, logistics, and inventory.

We value someone who can own a case end-to-end, learn new systems quickly, and thrive in a fast-paced environment with a supportive team.

Qualifications

Minimum 2 years' experience in customer service, administration, or a contact centre environment.
Strong written and verbal communication with a warm, professional manner.
Highly organised with a proactive approach to competing priorities and deadlines.
Experience with CRM/ERP platforms such as Salesforce or Oracle is a plus.
Ability to take ownership of cases from start to finish.

Responsibilities

Manage customer enquiries from start to resolution, documenting, following up, and escalating complex issues as needed.
Perform accurate, timely order entry, maintenance, and enquiry management.
Monitor orders and inventory positions to maximize service outcomes and reduce costs.
Process purchase orders and transfer orders.
Maintain daily logistics checklists and keep documentation up to date.
Liaise proactively with other teams to resolve customer enquiries.