Customer Experience Specialist - High-Volume Support

Chandler Macleod Group; Brisbane; Presencial; AUD 45.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Leading organisation

Supportive team

Comprehensive training

Competitive salary package

Descripción de la vacante

Chandler Macleod Group in Brisbane is seeking an experienced Customer Service Officer to be the first point of contact for customers and manage high-volume inbound enquiries. You will resolve issues, provide information, and ensure a positive service experience.

Join a supportive team with comprehensive training and a strong focus on customer outcomes. The role suits someone with solid contact centre experience, excellent communication, and meticulous data handling in a fast-paced environment.

Formación

• Previous contact centre experience is essential.
• Demonstrated experience handling high-volume inbound calls.
• Strong communication and active listening skills.
• Ability to build rapport and manage challenging conversations.
• High attention to detail and data entry accuracy.
• Comfortable working in a fast-paced environment.
• Strong problem-solving skills and ability to follow processes.

Responsabilidades

• Manage a high volume of inbound customer calls
• Provide accurate information and timely resolution to enquiries
• Navigate multiple systems while maintaining call quality and accuracy
• Record and update customer information
• Escalate complex matters where required
• Deliver a consistently high level of customer service

Conocimientos

Contact centre experience

High-volume calls

Strong communication

Active listening

Data entry accuracy

Fast-paced environment

Problem solving

Descripción del empleo

Chandler Macleod Group in Brisbane is seeking an experienced Customer Service Officer to be the first point of contact for customers and manage high-volume inbound enquiries. You will resolve issues, provide information, and ensure a positive service experience.

Join a supportive team with comprehensive training and a strong focus on customer outcomes. The role suits someone with solid contact centre experience, excellent communication, and meticulous data handling in a fast-paced environment.