Customer Experience Specialist – Front Desk & Admin

Recruit Shop Pty Ltd; Melbourne; On-site; AUD 60,000 - 70,000; Full time

Benefits offered by this job

Free On-site Staff Parking

Occasional Team Events & Celebrations

Internal Training & Mentorship

Job summary

Recruit Shop Pty Ltd in Melbourne is seeking a customer-centric individual to join a small, friendly office team as the first point of contact for customers, delivering an excellent experience.

This role focuses on managing calls, emails, and in-person visits, supporting the Customer Service Team, and keeping records up to date with MS Office, while offering a competitive salary and onsite parking.

Qualifications

• Background in customer service in a similar role.
• Strong problem solving skills and attention to detail.
• Excellent time management and organisational skills.
• Excellent verbal and written communication skills.
• High proficiency in MS Office Suite and ability to learn new systems quickly.
• Positive and friendly demeanour with a customer centric mindset.

Responsibilities

• Being the first point of contact for customers and visitors, by phone, email and in person.
• Assisting the Customer Service Team to deliver a great client experience.
• Responding to customer enquiries and resolving issues and complaints with a proactive, solution-driven approach.
• Maintaining accurate records and handling day-to-day administration using the MS Office Suite and internal systems.
• Communicating clearly with customers and colleagues to keep things moving.
• Supporting the wider office team across a variety of tasks as needed.

Skills

Customer service

Problem solving

Time management

Communication

MS Office

Customer-centric mindset

Tools

MS Office

Job description

Recruit Shop Pty Ltd in Melbourne is seeking a customer-centric individual to join a small, friendly office team as the first point of contact for customers, delivering an excellent experience.

This role focuses on managing calls, emails, and in-person visits, supporting the Customer Service Team, and keeping records up to date with MS Office, while offering a competitive salary and onsite parking.