Customer Experience Specialist - Temp to Perm, Norwest

Kristina Neves; Penrith; On-site; AUD 52,000 - 58,000; Full time

Benefits offered by this job

Six-month temporary contract

Free on-site parking

Ongoing opportunity for long-termpro-

Job summary

Rashi Joshi in Norwest is seeking a Customer Experience Officer to support sales and warehouse teams and ensure a seamless end-to-end customer journey.

You will manage customer enquiries by phone and email, process orders, monitor stock, coordinate dispatch with the warehouse, and assist the sales team, building strong customer relationships.

This six-month temporary role offers on-site parking and a path to permanency for the right candidate.

Qualifications

• Experience in a high volume call centre is essential.
• Supply Chain Logistics experience is highly advantageous.
• Salesforce experience preferred.
• Strong attention to detail and organisational skills.
• Excellent communication skills, both written and verbal.
• Proactive, team‑focused approach.
• Ability to multitask and work effectively in a fast‑paced environment.
• Permanent Resident or Citizens only.

Responsibilities

• Managing customer enquiries via email and phone
• Processing customer orders accurately and efficiently
• Monitoring and checking stock levels to support order fulfilment
• Liaising closely with the warehouse team to coordinate dispatch and availability
• Supporting the sales team with order updates and customer requests
• Building and maintaining strong relationships with customers through clear and proactive communication

Skills

Customer service

Communication

Team collaboration

Multitasking

Tools

Salesforce

Job description

Rashi Joshi in Norwest is seeking a Customer Experience Officer to support sales and warehouse teams and ensure a seamless end-to-end customer journey.

You will manage customer enquiries by phone and email, process orders, monitor stock, coordinate dispatch with the warehouse, and assist the sales team, building strong customer relationships.

This six-month temporary role offers on-site parking and a path to permanency for the right candidate.