Customer Experience Officer

Brook Recruitment; Melbourne; On-site; AUD 52,000 - 66,000; Full time

Benefits offered by this job

Training and development

Permanent opportunity for the right候

Job summary

Brook Recruitment in Melbourne is seeking a customer service professional who takes pride in accuracy and enjoys helping people. You will be the first point of contact for customers and partners, handling enquiries from stock and lead times through to orders, logistics, and inventory.

We value someone who can own a case end-to-end, learn new systems quickly, and thrive in a fast-paced environment with a supportive team.

Qualifications

• Minimum 2 years' experience in customer service, administration, or a contact centre environment.
• Strong written and verbal communication with a warm, professional manner.
• Highly organised with a proactive approach to competing priorities and deadlines.
• Experience with CRM/ERP platforms such as Salesforce or Oracle is a plus.
• Ability to take ownership of cases from start to finish.

Responsibilities

• Manage customer enquiries from start to resolution, documenting, following up, and escalating complex issues as needed.
• Perform accurate, timely order entry, maintenance, and enquiry management.
• Monitor orders and inventory positions to maximize service outcomes and reduce costs.
• Process purchase orders and transfer orders.
• Maintain daily logistics checklists and keep documentation up to date.
• Liaise proactively with other teams to resolve customer enquiries.

Skills

Customer service experience

Strong communication

Organised

Ownership mindset

Education

Bachelor's degree (optional)

Tools

Salesforce

Oracle

Microsoft Office

Job description

This is an opportunity for a customer service professional who takes pride in getting the details right and genuinely enjoys helping people. You'll be a first point of contact for customers and business partners, managing enquiries from stock and lead time, through to orders, logistics, and inventory and the way you handle each interaction will shape how they experience the business.
If you have a consistent track record in customer-facing work, a genuine curiosity to learn new systems and processes, and the initiative to take ownership of a case from start to finish this role is for you!

About the Company

Our client is a well-established global leader in its industry, supplying high-quality commercial products and solutions to businesses across Australia and beyond. With a strong local team and the backing of a large international group, the organisation is known for its design-led approach, sustainability commitments, and genuine investment in its people and culture.

About the Role

Key Responsibilities

• Manage customer enquiries from start to resolution assigning, documenting, following up, and escalating complex issues when needed.
• Perform accurate, timely order entry, maintenance, and enquiry management.
• Monitor orders and inventory positions to maximise service outcomes and reduce handling costs.
• Process purchase orders and transfer orders.
• Maintain daily logistics checklists and keep documentation accurate and up to date.
• Liaise proactively with other teams to resolve customer enquiries.

Skills and Experience

• Consistent work history in customer service, administration, or a contact centre environment
• Strong written and verbal communication with a warm, professional manner
• Highly organised with a proactive approach to competing priorities and deadlines
• Comfortable with Microsoft Office; experience with Salesforce, Oracle or similar CRM/ERP platforms is a plus
• Someone who takes ownership, asks good questions, and looks for ways to improve

Benefits

• Opportunity for the position to go permanent for the right candidate
• Prime location to public transport and located around some of the best cafes in Melbourne
• A supportive, values-based team culture with genuine care for its people
• Internal recognition programs celebrating people who go above and beyond
• Ongoing training and development to build your systems and industry knowledge

WhatWe’reLooking For

• Minimum 2 years' experience in customer service, sales, or another highly interactive service role.
• Knowledge of Oracle, Salesforce, and Microsoft Suite highly regarded.
• A bachelor's degree is a plus.
• Clear, professional, and confident written and verbal communicator.
• Strong organisational skills with the ability to juggle competing priorities and stay calm under pressure.
• Self-motivated, with a genuine passion for helping people and getting it right the first time.