Customer Experience Specialist – Inbound Service Calls

Sime Darby Motors Group (Australia) Pty Ltd; Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive base salary

Professional development opportunities

Study support

Job summary

Sime Motors is seeking a proactive Customer Experience professional to join our team in Sydney. You will handle inbound customer enquiries and proactively contact existing customers to secure service bookings, supporting the aftersales teams with exceptional service.

Join one of the largest automotive groups in the APAC region, with opportunities for development, study support, and employee benefits. Be part of a diverse, supportive team dedicated to customer excellence.

Qualifications

• Excellent verbal communication skills.
• Reliable and strong work ethic.
• Confident and professional telephone manner with strong customer service skills.
• Capability to handle a high volume of calls.
• Sound knowledge of Microsoft Office.

Responsibilities

• Handle inbound customer enquiries and proactively contact existing customers to secure service bookings.
• Support aftersales teams by delivering proactive, informative customer service.
• Contribute to achieving business objectives through timely, accurate information and follow-up.

Skills

Verbal communication

Customer service

Professional telephone manner

High-volume calling

Microsoft Office

Tools

Microsoft Office

Job description

Sime Motors is seeking a proactive Customer Experience professional to join our team in Sydney. You will handle inbound customer enquiries and proactively contact existing customers to secure service bookings, supporting the aftersales teams with exceptional service.

Join one of the largest automotive groups in the APAC region, with opportunities for development, study support, and employee benefits. Be part of a diverse, supportive team dedicated to customer excellence.