Customer Service Consultant - Automotive (Fixed-Term Contract)

Sime Darby Motors Group (Australia) Pty Ltd; Sydney; On-site; AUD 52,000 - 68,000; Full time

Benefits offered by this job

Competitive salary package

Professional development opportunities

Employee benefits and discounts

Job summary

Sime Motors – A World of Automotive Excellence Awaits is seeking a customer service professional to join the team for a fixed-term parental leave cover. You will handle inbound enquiries and proactively contact customers to secure service bookings, supporting aftersales and delivering outstanding service.

Work with a collaborative team to meet business objectives and maintain a high standard of customer care.

Qualifications

• Excellent verbal communication skills.
• Reliable with a strong work ethic.
• Confident and professional telephone manner with exceptional customer service.
• Ability to manage a high volume of calls.
• Sound knowledge of Microsoft Office.
• Strong attention to detail and organisational skills.
• Ability to work effectively in a team environment.

Responsibilities

• Handle inbound customer enquiries and proactively contact existing customers to secure service bookings.
• Support aftersales operations with proactive, informative customer service.
• Collaborate with the team to meet key business objectives.

Skills

Excellent verbal communication

Reliable with strong work ethic

Professional telephone manner

High volume call handling

Microsoft Office

Attention to detail

Team oriented

Tools

Microsoft Office

Job description

Sime Darby Motors Group (Australia) Pty Ltd

Sime Motors – A World of Automotive Excellence Awaits

Are you an energetic, customer‑focused professional with a passion for the automotive industry? If this sounds like you, we want you to join our Customer Service Team at Sime Motors.

This is a fantastic opportunity to join our team in a fixed‑term role covering a period of parental leave, supporting our aftersales operations and delivering exceptional service to our valued customers.

The Role Reporting to the Service Customer Interactions Senior Team Leader, you will be responsible for handling inbound customer enquiries and proactively contacting existing customers to secure service bookings.

Working as part of a collaborative team, you will support the aftersales departments across Sime Motors by providing outstanding customer service in a proactive and informative manner while contributing to key business objectives.

What We Need From You

• Excellent verbal communication skills
• Reliable with a strong work ethic
• Confident and professional telephone manner with exceptional customer service skills
• Ability to manage a high volume of calls
• Sound knowledge of Microsoft Office
• Strong attention to detail and organisational skills
• Ability to work effectively in a team environment

Why Work With Us?

• Competitive salary package
• Opportunity to work for one of the largest automotive groups in the Asia Pacific region
• Professional development opportunities
• Access to employee benefits and discounts on groceries, fuel, vehicles and more
• A safe, friendly, diverse and supportive team environment

About Us

Sime Motors is one of the leading automotive groups in the Asia Pacific region, proudly part of the Sime Darby Group, a Fortune 500 company with a presence in 17 countries and more than 20,000 employees worldwide. Our unique partnerships with prestigious brands including BMW, MINI, Jaguar Land Rover, Rolls–Royce, Porsche, Volvo and Volkswagen enable us to offer unparalleled opportunities for both our customers and our team. At Sime Motors, we are pioneering the future of automotive retail, providing a world–class experience that blends innovation, service excellence, and career growth. Sime is a partner of choice for the world's best brands in the Automotive and Industrial Equipment sectors. We deliver sustainable value to our stakeholders through operational excellence, high performance standards and good corporate governance. Founded in 1910, Sime Darby Berhad today has a workforce of approximately 30,000 employees and a presence in 18 countries and territories across the Asia Pacific region. It is listed on the main market of Bursa Malaysia.