Customer Experience Champion

carsales; Australia; Hybrid; AUD 55,000 - 75,000; Full time

Benefits offered by this job

24 weeks parental leave

Paid family & fertility planning leave

Circle Back Initiative employer

Job summary

carsales in Australia is seeking a Customer Advocate to deliver an outstanding experience to our customers across phone and email channels. You’ll help customers throughout their journey and support their needs in a fast-paced environment.

You will assist with day-to-day operations of the Success Team, including advert approvals, fraud identification, adjacent product support and admin tasks. Strong problem-solving, empathy and time management are essential.

Qualifications

• Experience in customer service across multiple channels.
• Strong communication and problem-solving skills.
• Empathetic approach with customers and colleagues.

Responsibilities

• Provide the best customer experience across phone and email channels.
• Answer inbound queries and assist customers throughout their journey.
• Support the Success Team with ad approvals, fraud checks and admin tasks.

Skills

Customer service

Multichannel support

Problem solving

Empathy

Time management

Tools

CRM software

Job description

carsales in Australia is seeking a Customer Advocate to deliver an outstanding experience to our customers across phone and email channels. You’ll help customers throughout their journey and support their needs in a fast-paced environment.

You will assist with day-to-day operations of the Success Team, including advert approvals, fraud identification, adjacent product support and admin tasks. Strong problem-solving, empathy and time management are essential.