Customer Service Consultant - Automotive (Fixed-Term Contract)

Sime Darby; Sydney; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Competitive salary package

Professional development opportunities

Employee benefits and discounts

Safe, friendly, diverse and supportive

Job summary

Sime Motors is seeking a customer service professional to join the aftersales team in a fixed-term role covering parental leave. The role involves handling incoming inquiries and proactively reaching out to existing customers to secure service bookings.

You will contribute to aftersales operations, delivering exceptional service with a proactive, informative approach while supporting team objectives and providing a positive customer experience.

Qualifications

• Excellent verbal communication and professional telephone etiquette.
• Reliable with a strong work ethic and attention to detail.
• Ability to manage a high volume of calls and multi-task.
• Proficiency with Microsoft Office suite.

Responsibilities

• Handle inbound customer enquiries and proactively contact existing customers.
• Support aftersales operations and secure service bookings.
• Deliver outstanding customer service in a proactive and informative way.
• Collaborate with the team to meet business objectives.

Skills

Excellent verbal communication

Reliable with strong work ethic

Telephone manner

High-volume call management

Microsoft Office

Attention to detail

Teamwork

Education

No specific degree required

Tools

Microsoft Office

Job description

Company :

Sime Darby Motors Group (Australia) Pty Ltd

Sime Motors - A World of Automotive Excellence Awaits

Are you an energetic, customer-focused professional with a passion for the automotive industry? If this sounds like you, we want you to join our Customer Service Team at Sime Motors.

This is a fantastic opportunity to join our team in a fixed-term role covering a period of parental leave, supporting our aftersales operations and delivering exceptional service to our valued customers.

The Role

Reporting to the Service Customer Interactions Senior Team Leader , you will be responsible for handling inbound customer enquiries and proactively contacting existing customers to secure service bookings.

Working as part of a collaborative team, you will support the aftersales departments across Sime Motors by providing outstanding customer service in a proactive and informative manner while contributing to key business objectives.

What We Need From You

• Excellent verbal communication skills
• Reliable with a strong work ethic
• Confident and professional telephone manner with exceptional customer service skills
• Ability to manage a high volume of calls
• Sound knowledge of Microsoft Office
• Strong attention to detail and organisational skills
• Ability to work effectively in a team environment

Why Work With Us?

• Competitive salary package
• Opportunity to work for one of the largest automotive groups in the Asia Pacific region
• Professional development opportunities
• Access to employee benefits and discounts on groceries, fuel, vehicles and more
• A safe, friendly, diverse and supportive team environment

At Sime Motors, we offer excellent working conditions, ongoing career development opportunities, a great team environment, and a benefits package unique to the industry.

About Us

Sime Motors is one of the leading automotive groups in the Asia Pacific region, proudly part of the Sime Darby Group, a Fortune 500 company with a presence in 17 countries and more than 20,000 employees worldwide.

Our unique partnerships with prestigious brands including BMW, MINI, Jaguar Land Rover, Rolls-Royce, Porsche, Volvo and Volkswagen enable us to offer unparalleled opportunities for both our customers and our team.

At Sime Motors, we are pioneering the future of automotive retail, providing a world-class experience that blends innovation, service excellence, and career growth.