Aftersales Customer Care Specialist (Fixed-Term)

Sime Darby Motors Group (Australia) Pty Ltd; Sydney; On-site; AUD 52,000 - 68,000; Full time

Benefits offered by this job

Competitive salary package

Professional development opportunities

Employee benefits and discounts

Job summary

Sime Motors – A World of Automotive Excellence Awaits is seeking a customer service professional to join the team for a fixed-term parental leave cover. You will handle inbound enquiries and proactively contact customers to secure service bookings, supporting aftersales and delivering outstanding service.

Work with a collaborative team to meet business objectives and maintain a high standard of customer care.

Qualifications

• Excellent verbal communication skills.
• Reliable with a strong work ethic.
• Confident and professional telephone manner with exceptional customer service.
• Ability to manage a high volume of calls.
• Sound knowledge of Microsoft Office.
• Strong attention to detail and organisational skills.
• Ability to work effectively in a team environment.

Responsibilities

• Handle inbound customer enquiries and proactively contact existing customers to secure service bookings.
• Support aftersales operations with proactive, informative customer service.
• Collaborate with the team to meet key business objectives.

Skills

Excellent verbal communication

Reliable with strong work ethic

Professional telephone manner

High volume call handling

Microsoft Office

Attention to detail

Team oriented

Tools

Microsoft Office

Job description

Sime Motors – A World of Automotive Excellence Awaits is seeking a customer service professional to join the team for a fixed-term parental leave cover. You will handle inbound enquiries and proactively contact customers to secure service bookings, supporting aftersales and delivering outstanding service.

Work with a collaborative team to meet business objectives and maintain a high standard of customer care.