Cic - Service

Sime Darby Motors Group (Australia) Pty Ltd; Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive base salary

Professional development opportunities

Study support

Job summary

Sime Motors is seeking a proactive Customer Experience professional to join our team in Sydney. You will handle inbound customer enquiries and proactively contact existing customers to secure service bookings, supporting the aftersales teams with exceptional service.

Join one of the largest automotive groups in the APAC region, with opportunities for development, study support, and employee benefits. Be part of a diverse, supportive team dedicated to customer excellence.

Qualifications

• Excellent verbal communication skills.
• Reliable and strong work ethic.
• Confident and professional telephone manner with strong customer service skills.
• Capability to handle a high volume of calls.
• Sound knowledge of Microsoft Office.

Responsibilities

• Handle inbound customer enquiries and proactively contact existing customers to secure service bookings.
• Support aftersales teams by delivering proactive, informative customer service.
• Contribute to achieving business objectives through timely, accurate information and follow-up.

Skills

Verbal communication

Customer service

Professional telephone manner

High-volume calling

Microsoft Office

Tools

Microsoft Office

Job description

Company :

Sime Darby Motors Group (Australia) Pty Ltd

Sime Motors – A World of Automotive Excellence Awaits

Are you an energetic, customer focused professional with passion for the automotive industry? If this sounds like you, we want you to join our customer experience team atSime Motors!

The Role:

Reporting to the Service - Customer Interactions Senior Team Leader , in this role you will be responsible for inbound customer enquiries and proactively contacting existing customers to secure service bookings. You will be working in a team supporting the aftersales teams in Sime Motors by providing optimal customer service in a proactive and informative manner in support of business objectives.

What we need from you:

• Excellent verbal communication skills
• Reliable and strong work ethic
• Confident and professional telephone manner with strong customer service skills
• Capability to action high volume of calls
• Sound knowledge of Microsoft office

Why work with us?

• A competitive base salary
• An opportunity to work for one of the largest companies in the APAC region
• Professional development opportunities
• Study Support, an employee benefits account with access to discounts on groceries, fuel, vehicles and more!
• Asafe, friendly, diverse and supportive team environment

Sime Motors offer excellent working conditions, ongoing career development opportunities, a great team environment, a competitive remuneration package and benefits package unique to the industry.

About us:

Sime Motors is one of the leading automotive groups in the Asia Pacific region, proudly part of the Sime Darby Group—a Fortune 500 company with a presence in 17 countries and over 20,000 employees worldwide.

Our unique partnerships with prestigious brands—including BMW, MINI, Jaguar Land Rover, Rolls-Royce, Porsche, Volvo and Volkswagen—enable us to offer unparalleled opportunities for both our customers and our team. At Sime Motors, we are pioneering the future of automotive retail, providing a world-class experience that blends innovation, service excellence, and career growth.