Automotive Customer Experience Advisor

Sime Motors NZ; Sydney; Híbrido; AUD 65.000 - 90.000; Jornada completa

Descripción de la vacante

Sime Motors is seeking a customer experience professional to join the team in Australia. The role reports to the Service - Customer Interactions Senior Team Leader and focuses on handling inbound inquiries, and proactively contacting customers to secure service bookings, supporting the aftersales teams with top-notch service.

Ideal candidates will have excellent communication, reliability, a strong customer-facing telephone manner, and proficiency in Microsoft Office.

Formación

• Excellent verbal communication skills.
• Reliable and strong work ethic.
• Confident and professional telephone manner with strong customer service skills.
• Capability to action high volume of calls.
• Sound knowledge of Microsoft Office.

Responsabilidades

• Handle inbound customer enquiries and proactively contact existing customers to secure service bookings.
• Support the aftersales teams by providing proactive and informative customer service.
• Contribute to business objectives through high-quality customer interactions.

Conocimientos

Verbal communication

Work ethic

Telephone manner

Call volume management

Herramientas

Microsoft Office

Descripción del empleo

Sime Motors is seeking a customer experience professional to join the team in Australia. The role reports to the Service - Customer Interactions Senior Team Leader and focuses on handling inbound inquiries, and proactively contacting customers to secure service bookings, supporting the aftersales teams with top-notch service.

Ideal candidates will have excellent communication, reliability, a strong customer-facing telephone manner, and proficiency in Microsoft Office.