Customer Service Consultant - Automotive Services

MARS PARTNERSHIP PTY. LTD.; Sydney; On-site; AUD 60,000 - 70,000; Full time

Job summary

MARS PARTNERSHIP PTY. LTD. in Sydney North Shore NSW is seeking a Customer Service Consultant to guide customers through their repair journey and coordinate with stakeholders. The role runs Monday to Friday, 8am–5pm, with no weekend work, offering a stable full-time schedule and balanced workload.

You will be the primary contact, delivering updates, managing bookings, and maintaining records to ensure a seamless customer experience. Automotive and client-facing experience is valued.

Qualifications

• Experience in automotive, insurance, claims, repairs, dealerships or related industries.
• Experience managing customer bookings or service appointments.
• Outstanding communication and interpersonal skills.
• Customer-first mindset and genuine desire to help people.
• Strong organisational skills with ability to multitask and prioritise.

Responsibilities

• Act as the primary point of contact for customers throughout their journey.
• Provide exceptional customer service via phone, email and face-to-face interactions.
• Manage enquiries and resolve customer concerns in a professional and empathetic manner.
• Coordinate with internal departments to ensure a smooth customer experience.
• Liaise with insurers and other stakeholders as required.
• Manage bookings, appointments and scheduling requirements.
• Maintain accurate customer records and update systems accordingly.
• Proactively communicate updates and ensure customers remain informed at every stage.

Skills

Communication

Interpersonal skills

Organisational

Multitasking

Prioritisation

Systems experience

Detail orientation

Customer-first mindset

Job description

MARS PARTNERSHIP PTY. LTD. – Sydney North Shore NSW

An exciting opportunity has become available for a Customer Service Consultant for a growing automotive organisation. As the primary point of contact, you'll guide customers throughout their repair journey, providing regular updates, coordinating with key stakeholders, and ensuring a smooth and positive experience from start to finish.

Offering a stable Monday to Friday schedule, this full-time role operates between 8am and 5pm, providing a great work-life balance with no weekend work required.

About the Opportunity

In this role, you'll play a key part in maintaining strong customer relationships while working closely with internal teams and external partners to ensure a seamless process and exceptional outcomes.

This is an excellent opportunity for someone with a background in customer service, claims, contact centres, administration, retail banking, hospitality, automotive, insurance, or other client-facing environments who is looking to join a growing organisation with genuine career development opportunities.

Key Responsibilities

• Act as the primary point of contact for customers throughout their journey
• Provide exceptional customer service via phone, email and face-to-face interactions
• Manage enquiries and resolve customer concerns in a professional and empathetic manner
• Coordinate with internal departments to ensure a smooth customer experience
• Liaise with insurers and other stakeholders as required
• Manage bookings, appointments and scheduling requirements
• Maintain accurate customer records and update systems accordingly
• Proactively communicate updates and ensure customers remain informed at every stage

About You

You'll ideally have:

Experience within automotive, insurance, claims, repairs, dealerships or related industries highly regarded

• Experience managing customer bookings or service appointments
• Previous experience in a customer service, client service, administration or customer-facing role
• Outstanding communication and interpersonal skills
• A customer-first mindset and a genuine desire to help people
• Strong organisational skills with the ability to multitask and prioritise effectively
• Confidence working across multiple systems and learning new technology
• High attention to detail and strong administrative skills