Automotive Service Concierge – Inbound Booking Specialist

Sime Darby Motors Group (Australia) Pty Ltd; Sydney; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive base salary

Career development opportunities

Study support

Discounts on groceries, fuel, vehicles

Job summary

Sime Motors is seeking a customer-focused professional to join our customer experience team in Sydney. Reporting to the Service - Customer Interactions Senior Team Leader, you will handle inbound inquiries and proactively contact existing customers to secure service bookings, supporting aftersales with proactive, informative customer service.

The role emphasizes excellent communication, reliability, and a professional telephone manner while managing a high volume of calls and leveraging

Qualifications

• Excellent verbal communication skills.
• Reliable and strong work ethic.
• Confident and professional telephone manner.
• Capability to action high volume of calls.
• Sound knowledge of Microsoft office.

Responsibilities

• Handle inbound customer enquiries and assist customers with service bookings.
• Proactively contact existing customers to secure service bookings.
• Provide proactive and informative support to commentators in support of business objectives.
• Support the aftersales teams with superior customer service.

Skills

Verbal communication

Reliable work ethic

Telephone manner

High-volume calling

Microsoft Office

Tools

Microsoft Office

Job description

Sime Motors is seeking a customer-focused professional to join our customer experience team in Sydney. Reporting to the Service - Customer Interactions Senior Team Leader, you will handle inbound inquiries and proactively contact existing customers to secure service bookings, supporting aftersales with proactive, informative customer service.

The role emphasizes excellent communication, reliability, and a professional telephone manner while managing a high volume of calls and leveraging