Customer Experience Officer (Part-Time)

Ourmob.com.au Chemistry Pty; Sunshine Coast Regional; Hybrid; AUD 36,000 - 52,000; Part time

Benefits offered by this job

Hybrid work

Flexible hours

Annual leave (floating)

Private health insurance discount

Salary packaging

Employee assistance program

Retailer discounts

Walk on Country experience

Study assistance

Learning program

Professional memberships

Diversity networks

Job summary

Unitywater is hiring two proactive Customer Service Officers to be the first point of contact for customers across phone, email, and in person at our reception. You will deliver timely, accurate support, resolve queries, and log interactions to keep processes running smoothly.

These permanent part-time roles are based at Maroochydore with hours 12:00pm–5:00pm, Monday to Friday, and offer a supportive, collaborative team culture with hybrid working options and wellbeing initiatives.

Qualifications

• Worked in customer service or a contact centre and can juggle priorities calmly and professionally.
• Tech-savvy with Microsoft Office and quick to learn new systems.
• Strong written and verbal communication skills and enjoy connecting with people.
• Natural problem-solver who can think on their feet and untangle complex issues.
• Thrive in a team and enjoy delivering great outcomes with others.
• Open to feedback and keen to learn and grow.
• Certificate III in Customer Contact or Business Admin is a bonus.

Responsibilities

• Be first point of contact for customers via phone, email, or in person.
• Provide timely, accurate information and resolve queries.
• Log interactions and ensure issues are resolved efficiently.
• Follow Unitywater policies and use systems to manage requests and feedback.
• Contribute to a supportive, collaborative team environment.

Skills

Customer service experience

Microsoft Office

Written & verbal communication

Problem-solving

Team player

Open to feedback

Certificate III (bonus)

Education

Certificate III in Customer Contact or Business Admin

Tools

Microsoft Office

Job description

Unitywater is hiring two proactive Customer Service Officers to be the first point of contact for customers across phone, email, and in person at our reception. You will deliver timely, accurate support, resolve queries, and log interactions to keep processes running smoothly.

These permanent part-time roles are based at Maroochydore with hours 12:00pm–5:00pm, Monday to Friday, and offer a supportive, collaborative team culture with hybrid working options and wellbeing initiatives.