Customer Experience Officer — Multi-Channel Support

City of Tea Tree Gully; Adelaide; On-site; AUD 84,000 - 90,000; Part time

Benefits offered by this job

Opportunity for career growth

Inclusive workplace environment

Job summary

A local government organization in Adelaide is seeking a part-time Customer Relations Officer to deliver outstanding customer care and support. The ideal candidate will have a Certificate III in Business Administration and strong skills in customer service and communication. This role involves working in various customer service functions including contact-centre operations and administrative work, on a two-year contract basis.

Qualifications

• Strong capability across diverse customer service functions.
• Experience managing complex customer interactions.
• Willingness to undergo pre-employment assessments.

Responsibilities

• Deliver high-quality service to customers via all channels.
• Input and track customer requests in the CRM system.
• Support team members to maintain a dynamic work environment.

Skills

Strong customer service skills

Outstanding interpersonal skills

Initiative and minimal supervision

Verbal and written communication

Education

Certificate III in Business Administration

Tools

Salesforce

Job description

A local government organization in Adelaide is seeking a part-time Customer Relations Officer to deliver outstanding customer care and support. The ideal candidate will have a Certificate III in Business Administration and strong skills in customer service and communication. This role involves working in various customer service functions including contact-centre operations and administrative work, on a two-year contract basis.