Customer Service Officers

Unitywater; Maroochydore; On-site; AUD 32,000 - 48,000; Part time

Benefits offered by this job

Hybrid working

Wellbeing programs

Learning and development

Diversity and inclusion

Job summary

Unitywater in Maroochydore is seeking two proactive Customer Service Officers to be the first point of contact for customers across phone, email and in-person at reception. You will provide timely, accurate information and log interactions to ensure issues are resolved efficiently.

This part-time role (Mon–Fri, 12:00pm–5:00pm) emphasizes customer care, effective communication and teamwork, with opportunities to contribute ideas for improving service while following WHS practices.

Qualifications

• Experience in customer service or contact centre.
• Proficiency with Microsoft Office.
• Strong written and verbal communication skills.
• Natural problem-solver who can think on their feet.
• Team player who collaborates well.
• Open to feedback and eager to learn.
• Certificate III in Customer Contact or Business Admin would be a bonus.

Responsibilities

• Answer questions, solve problems and provide accurate information to customers.
• Confidently manage requests, issues and feedback using Unitywater policies and systems.
• Log and resolve customer interactions to keep processes running smoothly.
• Collaborate with the team to deliver great customer experiences.

Skills

Customer service experience

Microsoft Office

Written and verbal communication

Problem solving

Team player

Feedback oriented

Education

Certificate III in Customer Contact or Business Admin

Tools

Microsoft Office

Job description

About the role

We’re looking for two proactive Customer Service Officers who love helping people and are ready to be the first point of contact for all things Unitywater. Whether it’s over the phone, through email, or in person at our reception desk, you’ll be providing timely, accurate support and advice to our customers. In this dynamic and people-focused role, you’ll:

• Help customers by answering questions, solving problems, and providing the right info at the right time.
• Use your knowledge of Unitywater policies and systems to confidently manage requests, issues, and feedback.
• Keep things running smoothly by ensuring customer interactions are logged and resolved efficiently.
• Be part of a close-knit and supportive team that values collaboration and care.
• Look for ways to make processes better and share ideas that improve customer service.
• Play your part in keeping everyone safe by following our WH&S practices and participating in safety initiatives.

We have two permanent part-time positions available at our Maroochydore head office working Monday to Friday, 12:00pm to 5:00pm.

About you

Our One Unitywater behaviours - Create the Future, Care Together, and Own It – define how we work together at Unitywater. To contribute to this, you will demonstrate the following skills and qualities for the role:

Our One Unitywater behaviours – Create the Future, Care Together, and Own It – define how we work together at Unitywater. To contribute to this, you will demonstrate the following skills and qualities for the role:

• You've worked in customer service or a contact centre and know how to juggle priorities while staying calm, helpful and professional.
• You're tech-savvy with Microsoft Office and are quick to pick up new systems.
• You’ve got strong written and verbal communication skills and love connecting with people -whether it’s through words, a friendly tone, or a helpful attitude.
• You're a natural problem-solver who can think on their feet and untangle complex issues with ease.
• You thrive in a team and genuinely enjoy working with others to deliver great outcomes.
• You’re open to feedback, love learning and are always looking to grow.
• While it’s not a must, a Certificate III in Customer Contact or Business Admin would be a great bonus.

Working at Unitywater

• Flexibility: We value flexibility and support work-life balance with hybrid and flexible working, purchased annual leave and access to floating public holidays.
• Wellbeing: We offer several initiatives to support your wellbeing, such as discounted private health insurance, salary packaging, employee assistance program, and access to retailer discounts and benefits.
• Learning and Development: We offer a range of opportunities to feed your curiosity such as: Walk on Country experience, study assistance, access to a dedicated learning program and professional memberships.
• Diversity: We celebrate, value and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies and abilities. We invite you to join our dedicated employee networks focused on First Nations Reconciliation, LGBTQIA+, CALD, Gender, Life Stage, Disability and Accessibility.

About us

Unitywater operates in one of Australia’s most exceptional environments in terms of natural beauty, geographical and demographic breadth. We operate on Kabi Kabi, Jinibara and Turrbal Country, proudly providing safe and reliable water to customers in Moreton Bay, Sunshine Coast and Noosa. We are a water utility serving one of the fastest growing regions in the country. We think a pretty good job starts here.

Application information

We strive to have a workforce that reflects the diversity of the community we serve and encourage all suitable applicants to apply for this role. Please feel free to share your pronouns and any reasonable adjustments you may need during the interview process.

If you’re successful we will need you to undergo a few checks…. We know they might not be the fun part, but you will need to confirm your right to work in Australia and complete relevant pre-employment checks, including verification of criminal history, drivers licence and driving history, alcohol and other drug screening.

Applications close: COB Monday 5th September 2026.

For further information please contact the Talent Acquisition team at *******@unitywater.com

If you would like to speak to a team member about our commitment to diversity and inclusion, please contact our Inclusion Specialist **********@unitywater.com

Additional information

• Join our awesome Customer Experience team and deliver an exceptional service!
• Fast paced, interesting work and supportive team!
• Deliver excellent customer service to support our essential service!

Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad .