Customer Care Pro — Hybrid Work & Flexible Hours

Urban Utilities; New South Wales; Hybrid; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Hybrid work options

Flexible working options

Employee Assistance Program

Generous leave entitlements

Job summary

Urban Utilities in South East Queensland is seeking a customer-focused team member for an 8-month maximum-term contract in our Contact Centre. You will help customers, resolve issues, and provide friendly service across phone and digital channels.

Join a supportive team with structured training, Monday–Friday 8:00am–5:00pm shifts, and pathways to broader opportunities within Urban Utilities. We value care, teamwork and a positive attitude in every interaction.

Qualifications

• Passion for providing outstanding customer service.
• A positive and open attitude; self-motivated and eager to learn.
• Strong communication and relationship-building skills that help customers feel valued and supported.
• A solution-focused approach and ability to work collaboratively in a fast-paced team.

Responsibilities

• Provide outstanding customer service to customers across phone and digital channels.
• Resolve customer inquiries and problems with a service‑oriented mindset.
• Work in a rotating Monday–Friday 8:00–17:00 roster and support team goals.

Skills

Customer service

Positive attitude

Communication

Team collaboration

Attention to detail

Adaptability

Professionalism

Tools

CRM software

Job description

Urban Utilities in South East Queensland is seeking a customer-focused team member for an 8-month maximum-term contract in our Contact Centre. You will help customers, resolve issues, and provide friendly service across phone and digital channels.

Join a supportive team with structured training, Monday–Friday 8:00am–5:00pm shifts, and pathways to broader opportunities within Urban Utilities. We value care, teamwork and a positive attitude in every interaction.