Customer Support Officer

WannonWater; Warrnambool; Hybride; AUD 74 000 - 78 000; Plein temps

Avantages offerts par ce poste

Hybrid work

Flexible hours

Purchased leave

Rostered days off

Résumé du poste

WannonWater in Warrnambool is seeking two Customer Support Officers on a 12-month temporary basis. You will answer daily customer calls, assist visitors, and ensure requests are handled promptly and accurately.

Join a collaborative team with hybrid work options, competitive salary of AUD 74,335 to AUD 78,300 plus super, and opportunities to develop your customer service skills in a supportive environment.

Qualifications

• Sound experience in a customer support role.
• Clear and concise oral and written communication skills.
• Ability to assist and resolve customer issues under pressure.
• Ability to work effectively in a close-knit team to accomplish objectives and targets.
• High level of computer literacy, with the ability to quickly learn and adapt to new systems.

Responsabilités

• Handle incoming customer phone calls.
• Attend to visitors and customer inquiries.
• Ensure customer requests and information received are handled accordingly.
• Act as a source of information for members of the public.
• Assist with issuing invoices and following up overdue accounts.

Connaissances

Customer support experience

Oral and written communication

Work under pressure

Teamwork

Computer literacy

Outils

General office software

Description du poste

Job Category: Administration and Office,Call Centre and Customer Service

We’re seeking two Customer Support Officers to join our Warrnambool team on a temporary basis for 12-months. You'll connect with our customers every day, providing helpful, responsive service and making sure they feel heard, supported and valued.

These positions are temporary full-time positions with a generous salary of $74,335 to $78.300 p.a. plus superannuation.

Job Description

What you'll be doing

On a day-to-day basis, you'll:

• Handleincoming customer phone calls.
• Attendto visitors and customerenquiries.
• Ensurecustomer requests and information received are handled accordingly.
• Actas a source of information for members of the public.
• Assistwith issuing invoices and following up overdueaccounts.

Desired Skills and Experience

What you’ll bring

We’re looking for someone with

• Sound experience in a customer support role.
• Clear and concise oral and written communication skills.
• The ability to assist and resolve customer issues under pressure.
• The ability to work effectively in a close-knit team to accomplish objectives and targets.
• Highlevel of computer literacy, with the ability to quickly learn and adapt to new systems.

For further details, see the position description available here.

We look forward to hearing from you. if you have any questions, feel free to call Deb Meinen or Ulrike Hulin (Team Leaders - Customer Support) on 1300 926 666.

What we can offer

Putting people first comes naturally to us, and that includes the people we employ. You’ll have every opportunity to make the most of your talents, broaden your experiences and be rewarded for the great work you do.

You’ll be offered a range of great benefits including:

• Workplace flexibility with access to working arrangements such as hybrid work, flexible hours, purchased leave, monthly rostered days off and more.
• An inclusive workplace culture, which embraces diversity and the benefits it brings to the workplace and life.
• A leadership commitment to Zero Harm where the safety and wellbeing of our people and others is paramount.
• A Health & Wellbeing program, to support your physical, mental and financial wellbeing, including our Employee Assistance Program for our people and their immediate families.
• Extensive learning and development opportunities and access to professional development through associations such as CPA, IWC, WSAA, VicWater, and more.

We're an equal opportunity employer. Our commitment to creating and supporting an inclusive culture is reflected in our diverse mix of talented people who are passionate about delivering their best.

We welcome applications from everyone including people with a disability, job seekers of all ages, carers, people from culturally diverse backgrounds, members of the LGBTI+ community, and Aboriginal and Torres Strait Islander people.

Ready to find out about our employee benefits? Visit Our Careers page and discover more about us.

Reasonable Adjustments

We're here to support you through life's ups and downs. Whether you need adjustments during the recruitment process or at work, like flexible hours or accommodation for disabilities, we're here to help. We understand it can be daunting to share your needs, so feel free to reach out with any questions at [e-mail]. Your information will be kept completely confidential.