Customer Service Officer

Davidson; Brisbane; On-site; AUD 50,000 - 60,000; Full time

Benefits offered by this job

Negotiable salary

Mon-Fri hours 8:00-16:30

Early finish every second Friday

On-site parking

Subsidised lunch

Job summary

Davidson is seeking a Customer Service Officer in Brisbane to join a growing, Queensland-owned service-based business. You’ll be a friendly first point of contact, handling enquiries and ensuring efficient service with full training and support.

Office-based role suited to those with customer-facing experience from retail or hospitality. You’ll manage calls, emails, payments and connections while collaborating with billing and debt teams.

Qualifications

• Strong customer service skills with a genuine enjoyment of helping people.
• Confident written and verbal communication skills.
• Friendly, professional and approachable manner.
• Good computer skills with sound knowledge of MS Excel.
• Proactive attitude and willingness to learn.
• Reliability, punctuality and a strong work ethic.
• Ability to work well as part of a close-knit team.

Responsibilities

• Respond to incoming calls and assist with customer account enquiries.
• Make outbound calls to follow up on customer matters.
• Manage and respond to email enquiries.
• Coordinate service connections and disconnections.
• Process customer payments.
• Liaise with billing and debt collection teams to resolve customer issues.
• Assist customers to access available financial assistance programs.
• Provide general administrative and customer service support to the wider team.

Skills

Customer service

Communication

Excel

Reliability

Teamwork

Proactive

Tools

MS Excel

Job description

Are you great with people, reliable and looking to build your career in a professional office environment? This is a fantastic opportunity to join a growing, Queensland-owned service-based business with a friendly, down-to-earth culture. You'll become part of a close-knit customer service team where you'll receive full training and plenty of support to get up to speed. Previous office experience is not essential. If you've developed strong customer service and communication skills through retail, hospitality or another customer-facing environment, we'd love to hear from you.

About the Role

Are you great with people, reliable and looking to build your career in a professional office environment? This is a fantastic opportunity to join a growing, Queensland-owned service-based business with a friendly, down-to-earth culture. You'll become part of a close-knit customer service team where you'll receive full training and plenty of support to get up to speed. Previous office experience is not essential. If you've developed strong customer service and communication skills through retail, hospitality or another customer-facing environment, we'd love to hear from you.

As a Customer Service Officer, you'll be one of the first points of contact for customers, helping with enquiries and ensuring they receive friendly, efficient service. Your responsibilities will include:

• Responding to incoming calls and assisting with customer account enquiries
• Making outbound calls to follow up on customer matters
• Managing and responding to email enquiries
• Coordinating service connections and disconnections
• Processing customer payments
• Liaising with billing and debt collection teams to resolve customer issues
• Assisting customers to access available financial assistance programs
• Providing general administrative and customer service support to the wider team

About You

• Strong customer service skills and a genuine enjoyment of helping people
• Confident written and verbal communication skills
• A friendly, professional and approachable manner
• Good computer skills, with sound knowledge of MS Excel
• A proactive attitude and willingness to learn
• Reliability, punctuality and a strong work ethic
• The ability to work well as part of a close-knit team

The Benefits

• Negotiable salary based on experience
• Monday to Friday hours, 8:00am - 4:30pm
• 12:00pm finish every second Friday
• Supportive and approachable manager
• Friendly, down-to-earth team environment
• Subsidised lunch provided daily
• Regular team celebrations and engagement activities
• Monthly competitions with generous gift card prizes
• On-site and street parking available
• Brisbane Eastern Suburbs location

Due to the location, having your own transport is recommended.