Multi-Channel Customer Experience Officer

Sutherland Shire Council; Sydney; On-site; AUD 82,000 - 87,000; Full time

Benefits offered by this job

Fitness passport

Employee assistance program

Annual flu shots

Health and wellbeing programme

Novated lease options

Job summary

Sutherland Shire Council is seeking a dedicated customer service professional to join our Contact Centre operations. You will manage inquiries across phone, face-to-face, and digital channels, delivering positive experiences from first contact to resolution.

The role emphasizes high-volume service, strong problem-solving, and relationship-building with residents. Temporary full-time hours are 35 per week, with option for part-time arrangements and additional benefits.

Qualifications

• Experience in high-volume customer service roles including call centres and face-to-face interactions.
• Strong analytical skills and ability to resolve complaints effectively.
• Excellent communication skills with clear and concise information delivery.

Responsibilities

• Deliver outstanding customer service from first inquiry to resolution across phone, face-to-face, and digital channels.
• Foster strong relationships with customers and ensure satisfaction with Council services.
• Contribute to process improvements to enhance the overall customer experience.

Skills

High-volume service

Analytical skills

Excellent communication

Job description

Sutherland Shire Council is seeking a dedicated customer service professional to join our Contact Centre operations. You will manage inquiries across phone, face-to-face, and digital channels, delivering positive experiences from first contact to resolution.

The role emphasizes high-volume service, strong problem-solving, and relationship-building with residents. Temporary full-time hours are 35 per week, with option for part-time arrangements and additional benefits.