Customer Service Officers

Ourmob.com.au Chemistry Pty; Sunshine Coast Regional; Hybrid; AUD 36,000 - 52,000; Part time

Benefits offered by this job

Hybrid work

Flexible hours

Annual leave (floating)

Private health insurance discount

Salary packaging

Employee assistance program

Retailer discounts

Walk on Country experience

Study assistance

Learning program

Professional memberships

Diversity networks

Job summary

Unitywater is hiring two proactive Customer Service Officers to be the first point of contact for customers across phone, email, and in person at our reception. You will deliver timely, accurate support, resolve queries, and log interactions to keep processes running smoothly.

These permanent part-time roles are based at Maroochydore with hours 12:00pm–5:00pm, Monday to Friday, and offer a supportive, collaborative team culture with hybrid working options and wellbeing initiatives.

Qualifications

• Worked in customer service or a contact centre and can juggle priorities calmly and professionally.
• Tech-savvy with Microsoft Office and quick to learn new systems.
• Strong written and verbal communication skills and enjoy connecting with people.
• Natural problem-solver who can think on their feet and untangle complex issues.
• Thrive in a team and enjoy delivering great outcomes with others.
• Open to feedback and keen to learn and grow.
• Certificate III in Customer Contact or Business Admin is a bonus.

Responsibilities

• Be first point of contact for customers via phone, email, or in person.
• Provide timely, accurate information and resolve queries.
• Log interactions and ensure issues are resolved efficiently.
• Follow Unitywater policies and use systems to manage requests and feedback.
• Contribute to a supportive, collaborative team environment.

Skills

Customer service experience

Microsoft Office

Written & verbal communication

Problem-solving

Team player

Open to feedback

Certificate III (bonus)

Education

Certificate III in Customer Contact or Business Admin

Tools

Microsoft Office

Job description

• Join our awesome Customer Experience team and deliver an exceptional service!
• Fast paced, interesting work and supportive team!
• Deliver excellent customer service to support our essential service!

About the role

We’re looking for two proactive Customer Service Officers who love helping people and are ready to be the first point of contact for all things Unitywater. Whether it’s over the phone, through email, or in person at our reception desk, you’ll be providing timely, accurate support and advice to our customers.

In this dynamic and people-focused role, you’ll:

• Help customers by answering questions, solving problems, and providing the right info at the right time.
• Use your knowledge of Unitywater policies and systems to confidently manage requests, issues, and feedback.
• Keep things running smoothly by ensuring customer interactions are logged and resolved efficiently.
• Be part of a close-knit and supportive team that values collaboration and care.
• Look for ways to make processes better and share ideas that improve customer service.
• Play your part in keeping everyone safe by following our WH&S practices and participating in safety initiatives.

If you love engaging with people and making a difference through great service, this role could be a perfect fit for you.

We have two permanent part-time positions available at our Maroochydore head office working Monday to Friday, 12:00pm to 5:00pm.

About you

Our One Unitywater behaviours - Create the Future, Care Together, and Own It – define how we work together at Unitywater. To contribute to this, you will demonstrate the following skills and qualities for the role:

Our One Unitywater behaviours - Create the Future, Care Together, and Own It – define how we work together at Unitywater. To contribute to this, you will demonstrate the following skills and qualities for the role:

• You’ve worked in customer service or a contact centre and know how to juggle priorities while staying calm, helpful and professional.
• You’re tech-savvy with Microsoft Office and are quick to pick up new systems.
• You’ve got strong written and verbal communication skills and love connecting with people -whether it’s through words, a friendly tone, or a helpful attitude.
• You’re a natural problem-solver who can think on your feet and untangle complex issues with ease.
• You thrive in a team and genuinely enjoy working with others to deliver great outcomes.
• You’re open to feedback, love learning and are always looking to grow.
• While it’s not a must, a Certificate III in Customer Contact or Business Admin would be a great bonus.

Working at Unitywater

• Flexibility: We value flexibility and support work-life balance with hybrid and flexible working, purchased annual leave and access to floating public holidays.
• Wellbeing: We offer several initiatives to support your wellbeing, such as discounted private health insurance, salary packaging, employee assistance program, and access to retailer discounts and benefits.
• Learning and Development: We offer a range of opportunities to feed your curiosity such as: Walk on Country experience, study assistance, access to a dedicated learning program and professional memberships.
• Diversity: We celebrate, value and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies and abilities. We invite you to join our dedicated employee networks focused on First Nations Reconciliation, LGBTQIA+, CALD, Gender, Life Stage, Disability and Accessibility.

About us

Unitywater operates in one of Australia’s most exceptional environments in terms of natural beauty, geographical and demographic breadth. We operate on Kabi Kabi, Jinibara and Turrbal Country, proudly providing safe and reliable water to customers in Moreton Bay, Sunshine Coast and Noosa. We are a water utility serving one of the fastest growing regions in the country.

We think a pretty good job starts here.

Unitywater respectfully acknowledges the Traditional Custodians of the lands and waterways in which we live, work and operate, the Kabi Kabi, Jinibara and Turrbal peoples. We honour their enduring connection to these places and their deep cultural, spiritual and environmental knowledge and stewardship over the waterways that sustain us all. We pay our deepest respects to Elders past and present, who hold the wisdom, traditions and stories of their people.