Customer-Centric Planning Admin Specialist

Council Jobs; Melbourne; Hybrid; AUD 72,000 - 83,000; Full time

Benefits offered by this job

Parental leave

Wellbeing programs

Corporate discounts

Career development

Hybrid/flexible hours

Job summary

City of Melbourne is seeking a dedicated Business Support Officer to join our planning and building services team. You will provide precise administrative support to technical officers and deliver excellent customer service in person and across channels.

Two permanent full-time roles are available. You will rely on strong organisational skills, accuracy and teamwork to manage day-to-day tasks, support compliance with regulations, and contribute to continuous service improvements.

Qualifications

• Strong written and verbal communication in a customer-focused environment.
• Demonstrated ability to provide efficient administrative support within a multi-functional team.
• Excellent organisational skills and attention to detail.
• High accuracy data entry and proficient Microsoft Office skills.

Responsibilities

• Provide accurate and timely administrative support to technical officers.
• Deliver high-standard customer service through face-to-face and other interactions.
• Coordinate day-to-day responsibilities within a collaborative team.
• Support continuous improvement initiatives and compliance with legislative requirements.

Skills

Communication skills

Administrative support

Team collaboration

Organisational skills

Data entry

Tools

MS Office

Job description

City of Melbourne is seeking a dedicated Business Support Officer to join our planning and building services team. You will provide precise administrative support to technical officers and deliver excellent customer service in person and across channels.

Two permanent full-time roles are available. You will rely on strong organisational skills, accuracy and teamwork to manage day-to-day tasks, support compliance with regulations, and contribute to continuous service improvements.