Business Support Officer

City of Melbourne; Melbourne; Hybrid; AUD 72,000 - 83,000; Full time

Benefits offered by this job

Parental leave

Wellbeing initiatives

Myki discounts

Career growth

Flexible work arrangements

Job summary

City of Melbourne is seeking a Business Support Officer to provide administrative support to technical officers and deliver high-quality customer service across face-to-face interactions.

This fast-paced, team-based role requires attention to detail, strong organisational skills and a commitment to legislative and operational compliance, contributing to efficient and customer-focused services.

Qualifications

• Strong written and verbal communication skills, with demonstrated experience delivering excellent customer service in a customer-focused environment.
• Demonstrated ability to provide effective administrative support and coordinate day-to-day responsibilities within a collaborative, multi-functional team environment.
• Well-developed organisational skills and the ability to work in a semi-autonomous environment.
• High level of accuracy and attention to detail, with proven data entry experience and intermediate computer skills, particularly across Microsoft Office applications.

Responsibilities

• Provide accurate and timely administrative support to technical officers.
• Deliver a high standard of customer service through face-to-face interactions and other customer interactions.
• Contribute to legislative and operational requirements and support continuous improvement initiatives.
• Help deliver efficient, customer-focused services to the community.

Skills

Customer service

Administrative support

Communication skills

Microsoft Office

Teamwork

Job description

Business Support Officer - Vacancy Details

Synopsis:

• Join a customer-focused team that plays a vital role in supporting Melbourne's planning and building services.
• 2 x Full-Time Permanent Opportunities
• $71,536 - $82,930 + 12% Super

About the Role

Be part of a team that helps keep our Planning and Building services running smoothly. As a Business Support Officer, you'll provide accurate and timely administrative support to technical officers while delivering a high standard of customer service through face-to-face and other customer interactions. This is a varied and fast-paced role where attention to detail, teamwork and strong organisational skills are essential. You'll play a key role in ensuring legislative and operational requirements are met, contributing to continuous improvement initiatives, and helping deliver efficient, customer-focused services to our community.

We have two permanent full-time opportunities available.

About you

All CoM employees will demonstrate an ability to articulate and demonstrate benefits of positive culture and values, as well as:

• Strong written and verbal communication skills, with demonstrated experience delivering excellent customer service in a customer-focused environment.
• Demonstrated ability to provide effective administrative support and coordinate day-to-day responsibilities within a collaborative, multi-functional team environment.
• Well-developed organisational skills and the ability to work in a semi-autonomous environment.
• High level of accuracy and attention to detail, with proven data entry experience and intermediate computer skills, particularly across Microsoft Office applications.

About City of Melbourne

Located on the traditional lands of the Bunurong Boon Wurrung and Wurundjeri Woi-wurrung peoples of the Kulin Nation, Melbourne is globally recognised as one of the most liveable, diverse, and dynamic cities.

At the heart of it all is the City of Melbourne – a passionate, purpose-driven organisation where your work truly matters. As part of Team Melbourne, you’ll help deliver what’s most important to the people who live, work, study, visit and invest in our great city.

We’re proud champions of diversity, committed to continuous improvement, and driven by a shared vision for a vibrant and sustainable future.

This is more than just a role – it’s your chance to make a real impact, contribute to something bigger, and shape Melbourne’s future alongside a collaborative and forward-thinking team.

What we can offer you at City of Melbourne

• Industry-leading parental and family leave – benefit from generous paid parental leave for primary and secondary carers, gender-neutral policies, surrogacy support, and a range of leave options to support you through every stage of life.
• A strong commitment to health, wellbeing and inclusion – access wellbeing initiatives, discounted aquatic and gym memberships, an Employee Assistance Program, and a workplace culture that prioritises psychological safety, diversity and belonging.
• Competitive rewards and financial benefits – including 17.5% annual leave loading, a discounted annual Myki pass, and access to a broad range of corporate discounts across insurance, banking, technology, health, retail, entertainment and more.
• Career growth and meaningful impact – work alongside talented professionals on city-shaping initiatives that make a lasting difference to Melbourne while building your leadership capability and professional expertise.
• Flexibility that works for you – enjoy flexible working arrangements including hybrid work, flexible hours, accrued days off, time-in-lieu options, and part-time or job-share opportunities to support a healthy work-life balance.

Inclusion matters

We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people from all cultural and linguistic backgrounds, people with disabilities, LGBTIQA+ individuals, and people of all ages and faith backgrounds.

We provide reasonable adjustments throughout the recruitment process to support all applicants. If you require any adjustments, please let us know via the application prompts or inform our Careers team if you’re contacted for an interview.