Planning Admin & Customer Service Officer

Ourmob.com.au Chemistry Pty; Canterbury-Bankstown; On-site; AUD 67,000 - 82,000; Full time

Benefits offered by this job

Permanent full-time

Accrued Time Off program

Health and wellbeing programs

Job summary

CBCity is seeking a dedicated Business Support Officer to join the Planning Directorate. You will deliver high-quality administrative and operational support, handle customer inquiries, maintain accurate records, and assist in improving systems and processes to enhance service delivery.

Working within a collaborative team, you will use Microsoft Office, council databases and the NSW Planning Portal while striving to meet KPIs and deliver exceptional customer service in a permanent full-time role.

Qualifications

• 2+ years experience in administrative or customer support role.
• Strong written and verbal communication across diverse stakeholders.
• Commitment to high-quality customer service and accuracy.

Responsibilities

• Provide administrative and operational support to the Planning Directorate.
• Respond to customer inquiries via phone and email and meet service levels.
• Update Council systems and records; prepare letters and reminders.
• Utilise NSW Planning Portal and internal databases to support daily operations.
• Contribute to process improvements and technology-driven solutions.

Skills

Customer service

Communication

MS Office

Records management

Education

Office administration experience

Tools

Microsoft Word

Excel

NSW Planning Portal

Q-Pulse

iShare Records

Job description

CBCity is seeking a dedicated Business Support Officer to join the Planning Directorate. You will deliver high-quality administrative and operational support, handle customer inquiries, maintain accurate records, and assist in improving systems and processes to enhance service delivery.

Working within a collaborative team, you will use Microsoft Office, council databases and the NSW Planning Portal while striving to meet KPIs and deliver exceptional customer service in a permanent full-time role.