Customer-Focused Admin Officer (Hybrid)

City of Melbourne; Melbourne; Hybrid; AUD 72,000 - 83,000; Full time

Benefits offered by this job

Parental leave

Wellbeing initiatives

Myki discounts

Career growth

Flexible work arrangements

Job summary

City of Melbourne is seeking a Business Support Officer to provide administrative support to technical officers and deliver high-quality customer service across face-to-face interactions.

This fast-paced, team-based role requires attention to detail, strong organisational skills and a commitment to legislative and operational compliance, contributing to efficient and customer-focused services.

Qualifications

• Strong written and verbal communication skills, with demonstrated experience delivering excellent customer service in a customer-focused environment.
• Demonstrated ability to provide effective administrative support and coordinate day-to-day responsibilities within a collaborative, multi-functional team environment.
• Well-developed organisational skills and the ability to work in a semi-autonomous environment.
• High level of accuracy and attention to detail, with proven data entry experience and intermediate computer skills, particularly across Microsoft Office applications.

Responsibilities

• Provide accurate and timely administrative support to technical officers.
• Deliver a high standard of customer service through face-to-face interactions and other customer interactions.
• Contribute to legislative and operational requirements and support continuous improvement initiatives.
• Help deliver efficient, customer-focused services to the community.

Skills

Customer service

Administrative support

Communication skills

Microsoft Office

Teamwork

Job description

City of Melbourne is seeking a Business Support Officer to provide administrative support to technical officers and deliver high-quality customer service across face-to-face interactions.

This fast-paced, team-based role requires attention to detail, strong organisational skills and a commitment to legislative and operational compliance, contributing to efficient and customer-focused services.